Operations Support

Operation Support - Trade Credit

We are seeking a detail-oriented and proactive Operations Support professional to join our Trade Credit Line of Business team, supporting US clients. The ideal candidate will have hands-on experience in the Trade Credit industry and insurance operations, coupled with strong communication skills and proficiency in MS Office tools.

• Provide day-to-day operational support for Trade Credit processes aligned with US client requirements.
  

• Attend regular US client calls to address operational updates and issues.
  

• Create, update, and maintain operations and SOP documents ensuring accuracy and accessibility for the Trade Credit team.
  

• Access and manage client systems, ensuring data integrity and timely reporting to internal teams.
  

• Deliver weekly execution data reports and foster continuous engagement with stakeholders.
  

• Identify, recommend, and implement process improvements to enhance operational efficiency.
  

• Manage operational inventory effectively to meet Service Level Agreements (SLAs).
  

• Ensure all operational activities are thoroughly documented within the appropriate client systems and workflows.
  

• 4 to 5 years of proven experience working in Trade Credit industry operations, specifically servicing US clients.
  

• Proven experience working in Trade Credit industry operations, specifically servicing US clients.
  

• Strong background in Insurance operations within Trade Credit is mandatory.
  

• Proficient in Microsoft Office Suite with advanced skills in Excel.
  

• Excellent verbal and written communication skills in English.
  

• Ability to analyze operational workflows and suggest efficiencies or improvements.
  

• Strong organizational skills with the ability to handle multiple tasks and meet deadlines.
  

• Comfortable working in a hybrid environment, with mandatory office presence on Wednesdays and Thursdays.
  

• This role requires effective collaboration with US-based clients and internal teams.
  

• The candidate should be detail-focused and committed to maintaining high standards of accuracy and quality.
  

• Experience:
  

  • Minimum 4 to 5 years of hands-on experience in Trade Credit operations supporting US clients.
    

  • Strong background in Insurance operations related to Trade Credit.
    

• Technical Skills:
  

  • Proficient in MS Office, especially Excel (advanced formulas, data analysis).
    

  • Comfortable using client systems and maintaining accurate operational data.
    

• Communication:
  

  • Excellent verbal and written English communication skills.
    

  • Ability to effectively participate in US client calls and collaborate with global teams.
    

• Operational Skills:
  

  • Ability to manage operational inventory and meet defined Service Level Agreements (SLAs).
    

  • Strong attention to detail with excellent organizational skills.
    

  • Capability to identify, implement, and manage process improvements within operations.
    

• Work Schedule:
  

  • Must be available to work from the office every Wednesday and Thursday.
    

  • Flexibility to work with US client time zones during calls and meetings.
    

• Educational Qualifications:
  

  • Bachelor's degree in Business, Finance, Insurance, or related field preferred.