Operations Support

10 hours ago

Pune, Maharashtra, India Fulcrum Digital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Operation Support - Trade Credit

About the Role:

We are seeking a detail-oriented and proactive Operations Support professional to join our Trade Credit Line of Business team, supporting US clients. The ideal candidate will have hands-on experience in the Trade Credit industry and insurance operations, coupled with strong communication skills and proficiency in MS Office tools.

Key Responsibilities:

  • Provide day-to-day operational support for Trade Credit processes aligned with US client requirements.

  • Attend regular US client calls to address operational updates and issues.

  • Create, update, and maintain operations and SOP documents ensuring accuracy and accessibility for the Trade Credit team.

  • Access and manage client systems, ensuring data integrity and timely reporting to internal teams.

  • Deliver weekly execution data reports and foster continuous engagement with stakeholders.

  • Identify, recommend, and implement process improvements to enhance operational efficiency.

  • Manage operational inventory effectively to meet Service Level Agreements (SLAs).

  • Ensure all operational activities are thoroughly documented within the appropriate client systems and workflows.

Qualifications & Skills:

  • 4 to 5 years of proven experience working in Trade Credit industry operations, specifically servicing US clients.

  • Proven experience working in Trade Credit industry operations, specifically servicing US clients.

  • Strong background in Insurance operations within Trade Credit is mandatory.

  • Proficient in Microsoft Office Suite with advanced skills in Excel.

  • Excellent verbal and written communication skills in English.

  • Ability to analyze operational workflows and suggest efficiencies or improvements.

  • Strong organizational skills with the ability to handle multiple tasks and meet deadlines.

  • Comfortable working in a hybrid environment, with mandatory office presence on Wednesdays and Thursdays.

Additional Information:

  • This role requires effective collaboration with US-based clients and internal teams.

  • The candidate should be detail-focused and committed to maintaining high standards of accuracy and quality.


Requirements Requirements:

  • Experience:

    • Minimum 4 to 5 years of hands-on experience in Trade Credit operations supporting US clients.

    • Strong background in Insurance operations related to Trade Credit.

  • Technical Skills:

    • Proficient in MS Office, especially Excel (advanced formulas, data analysis).

    • Comfortable using client systems and maintaining accurate operational data.

  • Communication:

    • Excellent verbal and written English communication skills.

    • Ability to effectively participate in US client calls and collaborate with global teams.

  • Operational Skills:

    • Ability to manage operational inventory and meet defined Service Level Agreements (SLAs).

    • Strong attention to detail with excellent organizational skills.

    • Capability to identify, implement, and manage process improvements within operations.

  • Work Schedule:

    • Must be available to work from the office every Wednesday and Thursday.

    • Flexibility to work with US client time zones during calls and meetings.

  • Educational Qualifications:

    • Bachelor's degree in Business, Finance, Insurance, or related field preferred.


Experience LevelMid Level

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