Operation Support

22 hours ago

Pune Maharashtra, India Fulcrum Digital Full time

**About the Role**:
**Key Responsibilities**:

- Provide day-to-day operational support for Trade Credit processes aligned with US client requirements.
- Attend regular US client calls to address operational updates and issues.
- Create, update, and maintain operations and SOP documents ensuring accuracy and accessibility for the Trade Credit team.
- Access and manage client systems, ensuring data integrity and timely reporting to internal teams.
- Deliver weekly execution data reports and foster continuous engagement with stakeholders.
- Identify, recommend, and implement process improvements to enhance operational efficiency.
- Manage operational inventory effectively to meet Service Level Agreements (SLAs).
- Ensure all operational activities are thoroughly documented within the appropriate client systems and workflows.

**Qualifications & Skills**:

- **
4 to 5 years of proven experience** working in Trade Credit industry operations, specifically servicing US clients.
- Proven experience working in Trade Credit industry operations, specifically servicing US clients.
- Strong background in Insurance operations within Trade Credit is mandatory.
- Proficient in Microsoft Office Suite with advanced skills in Excel.
- Excellent verbal and written communication skills in English.
- Ability to analyze operational workflows and suggest efficiencies or improvements.
- Strong organizational skills with the ability to handle multiple tasks and meet deadlines.
- Comfortable working in a hybrid environment, with mandatory office presence on Wednesdays and Thursdays.

**Additional Information**:

- This role requires effective collaboration with US-based clients and internal teams.**Requirements**:
**Requirements**:

- **
Experience**:

- Minimum 4 to 5 years of hands-on experience in Trade Credit operations supporting US clients.
- Strong background in Insurance operations related to Trade Credit.
- **
Technical Skills**:

- Proficient in MS Office, especially Excel (advanced formulas, data analysis).
- Comfortable using client systems and maintaining accurate operational data.
- **
Communication**:

- Excellent verbal and written English communication skills.
- Ability to effectively participate in US client calls and collaborate with global teams.
- **
Operational Skills**:

- Ability to manage operational inventory and meet defined Service Level Agreements (SLAs).
- Strong attention to detail with excellent organizational skills.
- Capability to identify, implement, and manage process improvements within operations.
- **
Work Schedule**:

- Must be available to work from the office every Wednesday and Thursday.
- Flexibility to work with US client time zones during calls and meetings.
- **
Educational Qualifications**:

- Bachelor’s degree in Business, Finance, Insurance, or related field preferred.

Job Opening ID

RRF_5735

Job Type

Permanent

Industry

IT Services

Date Opened

19/08/2025

City

Pune City

Province

Maharashtra

Country

India

Postal Code

411057

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