Datastage Operations Support

18 hours ago

Pune, India Teradata Full time

**Location**: Mumbai/Pune

What You’ll Do

Handling DataStage Batch Job failures, delays and troubleshooting within defined SLA's.

Support and troubleshoot Production systems, optimizing performance, resolving Production problems, and providing timely follow-up on problem reports related to DataStage environment.

Extending Production Support in L2 / L3 capacity. Being able to efficiently debug and troubleshoot production issues.

Providing support of DataStage that includes support for ETL Batch its monitoring, infrastructure, troubleshooting and Business Operations and defined SLAs

Provide Status reporting and essential deliverables such as status update, failure, Issues and risks reports.

Communicate in effective and timely manner with all stakeholders to ensure customer trust.

Require maintaining Daily, weekly and monthly batch performance reports.

Interacting with the client to collaborate & resolve the issues.

Provide guidance and support to development and operations teams regarding best practices.

Who You’ll Work With

Teradata is growing our Global Consulting team and we’re looking for individuals that exemplify our principle of Customer Obsession through operational excellence, leadership, and a passion to continually be the voice of the customer. This is a unique opportunity to join our team in a period of fast growth and expansion. If you are interested in working in a dynamic and fast paced environment where you can directly influence the outcomes of consulting services, then this is the place for you. You will actively support and help our customers achieve their SLAs for their DataStage environments by troubleshooting & resolving production issues to ensure seamless business operations.

Teradata seeks a DataStage Operations & Support professional to lead in operating & supporting DataStage environment.

Bachelor’s Degree from a reputed Educational Institute
Must have 6+ years of relevant job experience in Operations & Support with skills in DataStage, Teradata, SQL, scheduling tools (Control M).
Have experience in Problem/incident investigation/resolution and communications.
Excellent oral and written communication skills in English language
Must be willing to provide 24x7 and On-call support.
Must be willing to travel - both short-term and long-term if required.

What You’ll Bring

Experienced in handling DataStage Batch Job failures, delays and troubleshooting within defined SLA's.
Hands-on experience in DataStage, Teradata, scheduling tools (Control-M) and SQL.
Ability to analyze & resolve Production issues in Datastage environments.
Excellent problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment.
Experience in providing L1/L2 support to Datastage Production environments.
Strong communication and interpersonal skills, with the ability to articulate complex issues to technical and non-technical stakeholders.
Experienced in customer interfacing and communications.
Good understanding of Problem/incident investigations, resolutions & processes.

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