
Operations Executive
4 weeks ago
Key Responsibilities:
Training Operations & Client Support
- Work closely with the Business Development (BD) team to provide timely support regarding trainer profiles, course content, duration, and commercials.
- Interact with clients for agreements, NDAs, and operational clarifications when required.
- Ensure all training materials, resources, and logistics (venue, equipment, technical setup) are ready before program commencement.
- Manage participant registration, check-ins, attendance tracking, and facilitator support during sessions.
- Collect participant feedback, evaluations, and satisfaction data, ensuring corrective actions on any dissatisfaction or improvement suggestions.
Process & Documentation
- Maintain billing records and provide monthly/need-based reports to the BU head.
- Handle purchase of vouchers for domestic and international clients.
- Create exam links on the Vinsys Exam Portal and extract result reports.
- Ensure timely collection of POs and accurate entry into the BPM system.
- Monitor and ensure correctness of training schedule entries in the BPM system.
Vendor & Trainer Management
- Manage new trainer empanelment and vendor registration processes.
- Collect and verify necessary documents and details from new trainers/vendors.
- Share trainer/vendor details promptly with the RM team for database updates.
- Track timelines from initial communication to successful onboarding of trainers/vendors.
Finance & Invoicing
- Monitor invoice submissions by trainers/vendors post-assignments and ensure accuracy.
- Track invoice discrepancies, coordinate with accounts for corrections, and resolve issues within required timelines.
- Ensure compliance with vendor registration formalities and maintain updated records.
Qualifications & Skills:
- Graduate/Postgraduate in Business Administration, Operations, or related field.
- 24 years of experience in operations, training coordination, or vendor management (preferably in the training/IT services industry).
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Office (Excel, Word, PowerPoint) and ERP/CRM systems (BPM knowledge preferred).
- Ability to multitask and handle pressure in a fast-paced environment.
- Attention to detail with problem-solving orientation.
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