Customer Support Executive
1 week ago
**Position**: Customer Support Executive
**Location**: Plot No. 14, Aeren Building, IT Park, Chandigarh - 160001
**Employment Type**: Full-Time
**Shift Timing**: 12:30 PM to 10:30 PM IST (10-hour shift)
**Working Days**: 5.5 days per week
**Probation Period**: 3 months
**Cab Facility**: Not provided
**Annual Increment**: Performance-based yearly appraisal
**Job Summary**:
**Key Responsibilities**:
- Provide accurate information about products and services.
- Resolve customer complaints efficiently and courteously.
- Maintain detailed records of customer interactions.
- Collaborate with internal teams to address complex issues.
- Meet performance metrics and contribute to team goals.
**Qualifications**:
- Minimum educational qualification: [Specify, e.g., Bachelor's degree or 12th pass].
- Excellent verbal and written communication skills in English.
- Proficiency in using computers and familiarity with CRM systems.
- Ability to work independently and as part of a team.
- Prior experience in customer service or a related field is preferred.
**Additional Information**:
- The initial 3-month probation period will assess performance and suitability.
- Annual salary increments will be based on performance evaluations.
Pay: From ₹20,000.00 per month
Schedule:
- UK shift
Supplemental Pay:
- Overtime pay
Work Location: In person
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