Customer Support Executive

1 week ago


Chandigarh Chandigarh, India JPH IT Sol. Pvt. Ltd. Full time

**Position**: Customer Support Executive
**Location**: Plot No. 14, Aeren Building, IT Park, Chandigarh - 160001
**Employment Type**: Full-Time
**Shift Timing**: 12:30 PM to 10:30 PM IST (10-hour shift)
**Working Days**: 5.5 days per week
**Probation Period**: 3 months
**Cab Facility**: Not provided
**Annual Increment**: Performance-based yearly appraisal

**Job Summary**:
**Key Responsibilities**:

- Provide accurate information about products and services.
- Resolve customer complaints efficiently and courteously.
- Maintain detailed records of customer interactions.
- Collaborate with internal teams to address complex issues.
- Meet performance metrics and contribute to team goals.

**Qualifications**:

- Minimum educational qualification: [Specify, e.g., Bachelor's degree or 12th pass].
- Excellent verbal and written communication skills in English.
- Proficiency in using computers and familiarity with CRM systems.
- Ability to work independently and as part of a team.
- Prior experience in customer service or a related field is preferred.

**Additional Information**:

- The initial 3-month probation period will assess performance and suitability.
- Annual salary increments will be based on performance evaluations.

Pay: From ₹20,000.00 per month

Schedule:

- UK shift

Supplemental Pay:

- Overtime pay

Work Location: In person



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