Customer Care Executive

6 days ago

Delhi Delhi, India Balj Services Private Limited Full time

**Roles and Responsibilities of a Customer Care Specialist**:

- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation &follow-up
- Identify, share and support operational improvements

**Eligibility**:

- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons)
- **B.Tech. with min 6 months of similar experience is required in BPO/KPO**
- **M.Com, MA with min 6 months of similar experience is required in BPO/KPO** (Except MCA and MSC)
- Age upto 31 years
- Gap should not be more than 4 years after graduation
- **Undergraduates/ pursuing graduation are NOT eligible**

**Work Experience**:

- Freshers and Experienced
- 0-29 months
- Excellent communication skills
- Written and Verbal
- Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off
- 9.5-hour shift with 8.5-hour login)
- Proficient in computer usage and Basic knowledge of MSOffice/ Excel

**Job Types**: Full-time, Fresher

Pay: ₹25,000.00 - ₹29,500.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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