IT Help Desk Support

**COMPANY** Based in Irvine, California, SMS Datacenter is a leading provider of Managed Services, Colocation and Private Managed Cloud, as well as Software development and Professional Services. SMS has over 850 technology professionals. **POSITION** As a Level 1 Help Desk you will be working with your team and under the strategic direction of your Team...

Role & responsibilitiesCoordinates the processing of incoming requests to the Helpdesk via all methods to ensure courteous, Timely and effective resolution of end user issues, based on issue priority.Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue.Escalate work orders to second...

**Job Title**: IT Help Desk Technician. **Location**: Thaltej **Job Type**: [Full-time] - **Providing user guidance**: Walking users through step-by-step troubleshooting procedures to resolve issues. - **Logging tickets**: Documenting user issues in a ticketing system, including details about the problem and steps taken to resolve it. - **Escalating...

Responsibilities:* Manage service desk operations* Maintain high customer satisfaction ratings* Provide proper details and maintain excel, word format data sheet* Coordinates with customers and generating ticket via ticketing tool system

JOB RESPONSIBILITIES: - Having hands on experience about MS office. - Follow up with clients to ensure their systems are functional - Help to create user manual and functional document preparation SKILLS REQUIRED: - Proven work experience as a Software support assistant. - Proven experience as a help desk technician or other customer support role. -...

About the RoleWe are looking for a Front Desk cum Support Executive who can manage front office operations and handle customer support responsibilities. The ideal candidate should have excellent communication skills, a polite personality, and the ability to manage customers both offline and online.Position: Front Desk cum Support ExecutiveType:...

Must be fluent in English (Verble and written). - Serve the visitors by greeting welcoming and directing to appropriately. - Answer, screen, and forward incoming phone calls. - Maintaining registration. - Ensure reception area is tidy and presentable, with all necessary stationery and material. - Receive, sort, and distribute daily mail/deliveries. -...

We are seeking a skilled and proactive IT Systems Administrator to join our team. This role is central to ensuring the reliability, security, and efficiency of our entire IT infrastructure. The ideal candidate will be a hands-on problem-solver, responsible for maintaining our hardware, software, and network systems, providing exceptional technical support,...

Job Description:7am – 4pm EST (8 hours of work and 1 hour for lunch - weekdays)Need to support off hours when required (approximately 5 times a month)Company is seeking an experienced Level 2 IT Support Specialist. The ideal candidate will be responsible for escalated, more complex help desk tickets, helping set an example and guide our help desk admins to...

Skills Required: - Excellent English Speaking, Reading, and Comprehension - Private and secure work area with high speed internet capable of multiple remote connections, VOIP calls, and video calls. This area should also be quiet. - Good time management and multi-tasking skills. - Ability to learn well on the fly and retain information. - Hard working and...