Level I Help Desk Support

2 weeks ago

Ahmedabad, India SMS Datacenter Full time

**COMPANY**

Based in Irvine, California, SMS Datacenter is a leading provider of Managed Services, Colocation and Private Managed Cloud, as well as Software development and Professional Services. SMS has over 850 technology professionals.

**POSITION**

As a Level 1 Help Desk you will be working with your team and under the strategic direction of your Team Lead to meet company goals and maintain the best client satisfaction possible. Following company procedures and policies Level 1 Help Desk Technicians are expected to answer phone calls as they come in, monitor, complete tickets as they come through and follow the general direction given by your Team Lead or Leadership. Issues requiring a deeper scope of knowledge will be escalated to other internal company teams in accordance to company procedure. If you’re looking for a fast paced environment with plenty of room to grow in a supportive company look no further
- At Least 1 year of computer help desk experience
- Solid foundation of troubleshooting techniques
- Knowledge of Windows and Mac deployment, security and networking
- Strong English language skills
- Self-Motivating tendencies
- Great organization & multitasking skills
- A quick wit and good sense of humor (it’s not all serious)
- Ability to work under pressure and be fearless on the phones
- Confidence to take on new projects and learn new skills on the fly

Ability to demonstrate competency with the following:

- Outlook & Webmail (Exchange and O365)
- Printer installations
- System Virtualization
- Basic to Mid-Level Network troubleshooting
- Various Windows Server environments (Active Directory, etc )
- General critical thinking skills
- Identification of backup systems
- Creative Problem Solving

Related Experience and Qualifications:

- Any of the following A+ Certified, Network+, Microsoft Certification, VMware, etc.
- Associates or Bachelor’s Degree is a plus but not required

Pay: ₹60,000.00 - ₹70,000.00 per month

**Benefits**:

- Paid time off

**Education**:

- Bachelor's (preferred)

**Experience**:

- Help desk: 2 years (preferred)
- Windows: 2 years (preferred)

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