Level I Help Desk Support

Role & responsibilitiesCoordinates the processing of incoming requests to the Helpdesk via all methods to ensure courteous, Timely and effective resolution of end user issues, based on issue priority.Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue.Escalate work orders to second...

**Job Title**: IT Help Desk Technician. **Location**: Thaltej **Job Type**: [Full-time] - **Providing user guidance**: Walking users through step-by-step troubleshooting procedures to resolve issues. - **Logging tickets**: Documenting user issues in a ticketing system, including details about the problem and steps taken to resolve it. - **Escalating...

Skills Required: - Excellent English Speaking, Reading, and Comprehension - Private and secure work area with high speed internet capable of multiple remote connections, VOIP calls, and video calls. This area should also be quiet. - Good time management and multi-tasking skills. - Ability to learn well on the fly and retain information. - Hard working and...

Responsibilities:* Manage service desk operations* Maintain high customer satisfaction ratings* Provide proper details and maintain excel, word format data sheet* Coordinates with customers and generating ticket via ticketing tool system

Job Description:7am – 4pm EST (8 hours of work and 1 hour for lunch - weekdays)Need to support off hours when required (approximately 5 times a month)Company is seeking an experienced Level 2 IT Support Specialist. The ideal candidate will be responsible for escalated, more complex help desk tickets, helping set an example and guide our help desk admins to...

**Additional Information** **Job Number**24151582 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Ahmedabad, Ramdev Nagar Cross Road, Satellite Road, Ahmedabad, Gujarat, India, 380015 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for...

Handling Front desk work Handling admin work Assisting staff as and when required **Job Types**: Full-time, Fresher **Salary**: ₹7,000.00 - ₹10,000.00 per month Schedule: - Day shift **Speak with the employer** +91 9099994977

Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record...

About the role **Responsibilities**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate...

About the RoleWe are looking for a Front Desk cum Support Executive who can manage front office operations and handle customer support responsibilities. The ideal candidate should have excellent communication skills, a polite personality, and the ability to manage customers both offline and online.Position: Front Desk cum Support ExecutiveType:...