IT Help Desk Coordinator

5 days ago


Ahmedabad, India BeeKayIT NetSec Solutions Pvt Ltd Full time

Serve as the primary point of contact for all IT-related inquiries from vendors as well as from end-users.
- Coordinate and prioritize helpdesk activities, ensuring timely resolution of support tickets.
- Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution.
- Maintain accurate records of IT support requests and resolutions using a ticketing system, ensuring timely updates and closure of tickets.
- Vendor co-ordination for quotation and other purchase related queries.
- IT assets inventory management.
- Develop standard operating procedures for IT support staff that outline how problems are identified, documented, assigned and corrected.
- Coordination with external vendors on any technical issues.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Shift:

- Day shift
- Fixed shift

**Speak with the employer**
+91 9327428154



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