Application Support Administrator 1

5 days ago

Hyderabad Telangana, India RSM Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
- Troubleshooting of Workday problems and outages related to integrations. This includes working with other teams impacted by issues, collaborating with Sysadmins and Support analysts also working the issue.
- Escalation to leadership and recommendations when issues impact other groups or have a significant impact. Strong communication is needed to assure all needed resources are directed toward solving any outage.
- Partners with IT Operations lead to communicate to IT and Business leaders. Assist IT Operation Lead with internal audit and compliance support. This includes collecting data from IT, Finance, and HR resources, creating deliverables, and partnering with the Auditors and other teams to assure questions and requests are addressed.
- Report creation in Workday as part of monitoring, troubleshooting, performance analysis, and opportunity finding activities.
- Runs mitigation processes when asked. If processes need to be executed to correct issues The Application Administrator may be tasked with execution and monitoring of these mitigation jobs.
- Assists with support and technical documentation. Creates and and receives from others. Assures knowledge is stored in the team location so all can find.

**EDUCATION/CERTIFICATIONS**
- Associate’s degree in information systems_, Business, Communications or related Field preferred, or equivalent experience

**TECHNICAL/SOFT SKILLS**
- Basic understanding of Workday HCM and integrations (e.g., EIB, Core Connectors).
- Exposure to Workday reporting tools (e.g., Advanced, Composite, Calculated Fields).
- Familiarity with ticketing systems like ServiceNow.
- Willingness to learn Workday Studio, BIRT, or other advanced tools over time.
- Strong written and verbal communication skills.

**EXPERIENCE**

1-3 years Application support background and experience working in a call center/phone support environment

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