Customer Service and Administration Assistant

1 day ago


Lucknow, India Taskminions Full time

Responsibilities

*Promptly manage incoming customer inquiries, providing troubleshooting support and advice that is timely, professional, friendly, and accurate.
*Manage the resolution and communication to end-users and ensure all tickets are properly logged and resolved in a timely manner.
*Maintain the highest level of support and customer satisfaction, going above and beyond for the customer and the team.
*Drive successful product experience by identifying and recording bugs and feature requests, and managing resulting customer communication.
*Manage the ongoing technical health of the customer, i.e. the successful API connection between and a client’s source system.
*Configure settings and reporting areas to customer specifications.
*Maintain a detailed understanding of the product set, both from a business use case perspective AND a technical perspective. Use that knowledge to troubleshoot questions from clients about their data, identify issues, and provide advice.

**Qualifications**:
*Extremely effective time and task management.
*Analytic problem-solving and troubleshooting skills.
*Experience with technical systems and languages.
*Familiarity with sales, marketing, or customer success processes and best practices.
*Experience in teaching or tutoring, technical troubleshooting, or other leadership or instructive role.
*Familiarity with JSON script.
*Familiarity with Enterprise businesses.

Role: -Customer Service
Industry Type: -BPO / Call Centre
Functional Area: -Customer Success, Service & Operations
Employment Type: -Full Time, Permanent
Role Category: -Customer Success, Service & Operations - Other

**Salary**: From ₹12,000.00 per month

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX



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