Retention Executive

4 days ago


Mumbai Maharashtra, India Hunarstreet Technologies Full time

**About the Role**
We’re looking for a **Retention Executive** to join our Growth Marketing team. In this role, you’ll focus on driving customer loyalty and repeat purchases by building smart, data-led campaigns. If you're someone who loves understanding customer behavior, crafting meaningful communication, and using data to create impact — this role is for you.

**Key Responsibilities**
- Analyze customer data and build targeted segments
- Set up automated customer journeys to boost engagement
- Collect feedback and identify opportunities to improve satisfaction
- Monitor key retention metrics and share actionable insights
- Collaborate with marketing, product, and support teams to ensure a seamless customer experience

**What We’re Looking For**
- 1+ year of experience in CRM, retention marketing, or a similar role
- Strong analytical and problem-solving skills
- Comfortable with marketing automation and CRM tools (e.g. CleverTap, MoEngage, WebEngage)
- Good communication and copywriting skills
- Bonus: Experience with A/B testing, ecommerce, or subscription-based businesses

Pay: ₹15,000.00 - ₹50,000.00 per month

**Experience**:

- Retention Executive: 1 year (required)
- Growth Marketing: 1 year (required)
- Campaign Planning: 1 year (required)
- A/B testing: 1 year (required)
- CleverTap: 1 year (required)
- MoEngage: 1 year (required)
- retention marketing: 1 year (required)
- automated campaigns: 1 year (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person



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