
Guest Relations Executive
2 weeks ago
**Job description**
**Roles and Responsibilities**
**GRE DUTIES AND RESPONSIBILITIES**:
- Welcome guests during check-inand giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest foliosin the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeepingfor clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Ensure that all check-ins and check-outsare handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- 0-2 years of experience in a similar role
- Excellent interpersonal skills.
- 8 pass
**Salary**: ₹17,000.00 - ₹20,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 7 years (preferred)
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