Wes - Guest Relation ey

**Roles and Responsibilities**

Under direction of Guest Relation Manager, the Guest Relations Assistant Manager oversees the day-to-day operations of guest relations & hospitality functions of Workplace Enablement Services for a facility at EYGDS center. Responsible for daily management of all Inbound and Outbound Guest, Expatriates requirements / New hire accommodation, key business meetings and events. Respond to inquiries and requests for service from internal departments and supervises Guest relation operations. Work towards achieving Guest relations and WES function goals and objectives related to efficient and effective operations.

**The opportunity**
This position and role provides adequate opportunities collaborate with your team and collectively handle complete guest relationship & hospitality, food and beverage solutions, manage meetings & events, manage visitors from across the globe

**Your key responsibilities**
- Develop goals and objectives as well as policies and procedures, seek recommendations for changes and improvements to existing standards, policies, and procedures from Guest relations team.
- Support in developing and organizing customer centric programs. Identify and develop training programs and coordinate training sessions to ensure all the Guest relations & Hospitality teams are trained periodically on Customer experience towards excellence and upgrading their skills in handling customers.
- Participate and be instrumental in leading initiatives to explore new ways of managing Guest relations that enhances employee experience, improve efficiency, productivity, safety and optimise cost.
- Support in managing relationship with Stakeholders, Customers, Vendors, Industry peers and global contacts.
- Demonstrate awareness of, and appreciation for, individual uniqueness and diversity. Provide a friendly, inclusive, service-oriented environment for all team members and service provider staff. Maintain a positive relationship with team members and colleagues. Demonstrate commitment to people development and leadership.
- Develop, delegate and modify the hospitality, events strategies and decisions to fulfil key performance indicators. Manage expatriates business visa invite letters, FRRO(Foreigners Regional Registration Officer), visa extensions, relocation process, lease agreements etc
- Coordinate planning high level events - Town halls, Global leadership visits, Partner confluence, strategic off sites, Global integration events held in India, Executive business meetings and important Client Meetings of internal teams.
- Monitors compliance with approved policies, procedures, and processes; reviews and updates written Guest relations SOPs, instructions and manuals.
- Coordinate with procurement and fiscal management activities associated with Guest relations. Monitors spending on operations related to guest relations and cost accounting basis; recommends and implements corrective spending plans. Ensures compliance with EYGDS procurement policy/ protocols, rules; and/or, performing other related activities.
- Participates in the development and administration of the Guest relations & Hospitality operating budget; supports to propose the recommendation for approval of expenditures.
- Handles customer escalations efficiently to create a continual improvement process in place and responds to emergency situations as required.
- Actively participate in professional forums & events, to gain new market insights, maintain awareness of evolving industry trends and developments in the field of Guest Relation and Hospitality. Support to incorporate new learning /developments as appropriate into Guest relation programs.
- Maintain effective working relationships during all interactions with team/ cross functions and Service provider staff on site

**Skills and attributes for success**
- Should consistently demonstrate Organisation, time management, prioritising and the ability to handle a complex, varied workload
- Exceptional customer service abilities
- Excellent public relations and customer relationship management skills
- Must be a well-organized, detail and customer (internal and external) oriented self-starter
- Excellent communication skills - Should be able communicate clearly and concisely, both orally and in writing.
- Be able to Organize, implement and direct guest relations operations and activities
- Should possess ability to Develop and recommend systems and procedures related to assigned operations.
- Should possess Analytical and problem-solving skills
- Should have strong decision-making ability
- Should possess ability to lead and manage teams and projects
- Should pay attention to detail but also the ability to see the implications for the bigger picture
- Should have a good knowledge of MS Office package.

**To qualify for the role, you must have**
- 5-7 years of managerial experience, with minimum 3 years of experience in managing similar role in comparable organisations, wit