Guest Relations Specialist

4 weeks ago

Delhi, India Hushstays.com Full time

Hushstays.com is a curated collection of extraordinary stays in magical locations across India. We are looking for an enthusiastic and customer-focused Guest Relations Specialist to join our team. If you love travel, enjoy meaningful conversations, and have a knack for creating seamless guest experiences, this role is for youWhat You'll Do- Be the first point of contact for guests, assisting them via phone, email, and chat to find and book the perfect getaway.- Understand guest preferences and guide them through our unique collection of vacation homes.- Manage reservations, confirmations, and cancellations efficiently while ensuring a smooth booking process.- Coordinate with property owners to accommodate guest requests and special requirements.- Maintain up-to-date property details, availability, and rates in our reservation system.- Follow up with guests post-stay to gather feedback and enhance their future experiences.- Monitor booking trends and contribute ideas to improve guest satisfaction and occupancy rates.What We're Looking For- A passionate learner with 1+ years of experience in customer service, hospitality, or travel.- Excellent communication and interpersonal skills—you should love engaging with people.- Ability to multitask and manage time effectively in a fast-paced environment.- A keen eye for detail and a problem-solving mindset.- Basic understanding of marketing and negotiation techniques.Bonus Skills (Not Mandatory, But a Plus)- Prior experience in reservations, hospitality, or the travel industry.- Familiarity with CRM systems and reservation platforms.- Knowledge of India's travel landscape and vacation rental market.At Hushstays, we believe in creating unforgettable experiences—for both our guests and our team. If you're eager to learn, grow, and be part of an exciting, high-growth environment, we'd love to hear from you

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