Guest Relation Executive

21 hours ago

Delhi, India unHR Full time

Profile:

- Guest Relation Executive Male

Location: Old Delhi

Number of working days: 6 days ( Roster Off)

Time: Flexible Shift Timing of 12 hours(Rotation Shift)

**Job Description:

- **

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards

**Requirements and skills**

Proven experience as a Guest Relations Officer

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills

Diploma or BSc/BA in Hospitality Management is preferred

**Salary**: ₹22,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Experience**:

- Guest relations: 1 year (preferred)
- Front Desk: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

**Speak with the employer**
+91 7217799362

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