Associate Customer Service Rep

6 days ago


Thane, India Cisbio Full time

**Responsibilities**:
Location Thane West, MaharashtraIN

Job ID JR-032131
- Responsible for creation small pack order. Following up for Estimated dispatch date from Singapore and thus, updating to customers.
- Responsible for creation of free of orders in SAP as well as replacement order for the defective parts supplied to the customer from Singapore warehouse.
- Sales Order closure monitoring and on time action
- Support Regional coordinators and KAM for customer like Reliance & others.
- Support and Assist in driving regional Small pack performance improvement
- Dashboard support to increase the visibility of SP orders, backlog and Ach et
- Bridge the gap between Order execution until fulfillment between all related functions
- Align and Excel in Region Business Quarterly forecast
- Drive Digitization to next level by implementing appropriate tools
- MIS Update & Customer coordination
- Order Entry to Invoice cycle time improvement
- Service Contract Quote Renewal & Service Contract Processing & monitoring on regular basis
- Invoice disputes with Customers should be completed within 3 days
- Key account management for major client
- Focus on improvement from Clear Order entry timelines across processes.
- Responsible for handling Reliance customer. Processing orders, creating Advance shipment notification on portal once packing list received from manufacturing site.
- Follow up for ASN approval. Thus, amending same as per customer requirement.
- Once approve coordinating with Singapore team to release shipment & Sending final invoice to customer after shipment.



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