Guest Relations

1 day ago

Nashik, India Paradigm Consultancies Full time

**Designation:

- Guest Relations : Female**

**Location:

- **Nashik Maharashtra

**Salary:

- ** 25000 -30000 per month

**Languages:

- ** English, Hindi And Marathi

**Education:

- ** Diploma, degree in hotel Management OR any related.

**Experience:

- **
- Total Experience:

- 3 years
- Minimum Experience:

- 2 years
- Experience in marketing or PR is considerable

**FOOD AND ACCOMMODATION IS PROVIDED.**

**Responsibilities**
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
- Appraise team’s performance and produce regular reports
- Liaise with Housekeepersand Wait Staffto provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients

**Requirements and skills:

- **
- Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation

**WE ARE HIRING 50+ APPLICANTS**

**CANDIDATE SHOULD BE IMMEDIATE JOINER**

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8484977039

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