Guest Relation Executive

3 days ago

Nashik, India The SSK Solitaire Hotel & Banquets Full time

Job Title: Guest Relations Executive

Reports To: Front Office Manager

Job Overview: As a Guest Relations Executive, you will be responsible for ensuring a positive and memorable experience for guests during their stay at the hotel. You will handle guest inquiries, complaints, and requests while providing excellent customer service and maintaining a professional and welcoming atmosphere.

Key Responsibilities:
Guest Service: Provide exceptional guest service by greeting and welcoming guests, addressing their inquiries, and assisting with check-in and check-out procedures.

Complaint Resolution: Handle guest complaints and concerns promptly and effectively, ensuring that appropriate actions are taken to resolve issues and maintain guest satisfaction.

Guest Relations: Build strong relationships with guests by anticipating their needs, responding to their requests, and ensuring their comfort and satisfaction throughout their stay.

Communication: Communicate effectively with guests, colleagues, and other departments to ensure a seamless guest experience. Provide accurate information about hotel facilities, services, and local attractions.

Guest Feedback: Collect guest feedback through surveys, direct communication, and other feedback channels. Use the feedback to identify areas for improvement and implement appropriate actions.

VIP Guests: Identify VIP and repeat guests and provide personalized services to enhance their experience. Coordinate special requests, amenities, and preferences for VIP guests.

Upselling: Promote hotel amenities, services, and packages to guests, aiming to enhance their stay and increase revenue.

Coordination: Collaborate with other departments such as housekeeping, reservations, and F&B to ensure smooth operations and meet guest expectations.

Guest Safety: Adhere to hotel policies and procedures regarding guest safety and security, ensuring guest confidentiality and privacy.

Administration: Maintain accurate guest records, reservation information, and relevant documentation. Prepare reports and participate in departmental meetings as required.

Qualifications and Skills:

- Bachelor's degree in hospitality management or a related field is preferred.
- Previous experience in a similar role within the hospitality industry is desirable.
- Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and handle pressure in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality service.
- Proficient in using hotel management systems and other relevant software.
- Flexibility to work in shifts, including evenings, weekends, and holidays.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹8,874.85 - ₹14,999.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Guest relations (preferred)

**Speak with the employer**
+91 7276053501

  • Guest Relation Executive

    2 days ago

    Nashik, India Paradigm Consultancies Full time

    **We Are Hiring** **Designation: - Guest Relation Executive : Hotel** **Location: - **Nashik **Salary: - **15,000 - 22,000 **Experience: - ** Minimum 6 Months Total Experience 1 Years **Food and Accommodation Provided** **Education: - **Bachelor's degree or equivalent in hospitality, tourism, or a related field is...

  • Guest Relation Executive

    1 week ago

    Nashik, India Paradigm Consultancies Full time

    We are hiring Hospitality Professionals! Guest relation executive Location : Nashik Industry type : Hospitality **Salary**: ₹12,000.00 - ₹18,000.00 per month Schedule: - Day shift **Speak with the employer** +91 8956668039

  • Guest Relation Executive: Hotel

    3 days ago

    Nashik, India PARADIGM CONSULTANCIES Full time

    WE ARE HIRING Job Designation: - Guest Relations Executive : Hotel Job location: - Nashik, Maharashtra **Salary**: - 25,000-35,000 per month **Education**: - A bachelor's degree in hospitality management, business, or a related field is typically preferred. **Experience**: - Total 5 years of experience in Guest Service. - Minimum3-4 year of...

  • Guest Relations Executive

    2 days ago

    Nashik, Maharashtra, India Adinath Kirana Full time

    **Profile Introduction**: The Guest Relations Executive is responsible for ensuring a positive experience for all guests by addressing their needs, resolving issues, and providing personalized service. This role requires excellent communication skills, a proactive approach to problem-solving, and a passion for hospitality. **Key Responsibilities**: - Greet...

  • Guest Relation Executive

    3 days ago

    Nashik, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Languages: - **English, Hindi And Marathi **Education: - ** Diploma or degree in hotel management **Experience: - ** - Total Experience: - 2 years - Minimum Experience: - 1 years **Responsibilities: - ** - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare...

  • Guest Relation Executive

    2 days ago

    Nashik, India Paradigm Consultancies Full time

    WE ARE HIRING Designation : Guest Reletion Executive Job Location : Nashik maharahtra salary : 10000-17000 Experiences : 2 Years exp in this filed Hotel Industry Experiences Must Full time immediate join **Salary**: ₹10,000.00 - ₹17,000.00 per month Schedule: - Day shift **Speak with the employer** +91 8484977039

  • Guest Relations

    3 days ago

    Nashik, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - GUEST RELATIONS : RESORT** Job location: - Nashik Maharashtra **Salary**: - 18,000-25,000 per month Experience - Total experience: - 3-5 years of relevant experience in guest relations - Minimum experience: - 1-2 years of experience in a guest-facing role within the hospitality industry. **JOB TYPE : FULL...

  • Guest Reservation Executive

    3 days ago

    Nashik, India Paradigm Consultancies Full time

    **WE ARE HIRING**: Guest Reservation Executive: Resort **JOB LOCATION**: Nashik **QUALIFICATION**: Hotel management **EXPERIENCE**: Min 1-2 years in Hotel industry **RESPONSIBILITIES**: - Assisting clients with planning and making reservations. - Suggesting local tourists' attractions and places. - Process payments and send reservation confirmation to...

  • Guest Service Associate

    2 weeks ago

    Nashik, India Marriott International, Inc Full time

    **Job Number** 23203540 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Nashik, Near Mumbai Naka, Nashik, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing credit card)....

  • Booking Executive

    2 weeks ago

    Nashik, India Paradigm Consultancies Full time

    **WE ARE HIRING** Job Designation: - Booking Executive : Resort Job Location: - Nashik, Maharashtra **Salary**: - 18,000 - 25,000 per month Education: - Diploma or Degree in Hotel Management **Experience**: - Maximum 5 years of Experience as Booking Executive in Resort - Minimum 2-3 years of experience as customer service or hospitality role is...