Guest Reservation Executive

1 day ago

Nashik, India Paradigm Consultancies Full time

**WE ARE HIRING**: Guest Reservation Executive: Resort

**JOB LOCATION**: Nashik

**QUALIFICATION**: Hotel management

**EXPERIENCE**: Min 1-2 years in Hotel industry

**RESPONSIBILITIES**:

- Assisting clients with planning and making reservations.
- Suggesting local tourists' attractions and places.
- Process payments and send reservation confirmation to the clients.
- Communicating with the Front Desk to confirm the reservation.
- Explaining to the clients about the services the company offers.
- Answering the clients' questions and complaints.
- Providing the clients with additional services or special services.
- Selling insurance packages to the clients.
- Maintaining customer's detailed information.
- Sorting out any issues which may arise during online payments.
- Offering customer service to the client in regards to the cancellation of reservations.
- Providing excellent customer services and customer satisfaction.
- Ensuring compliance to all security and safety standards

**SKILLS REQUIRED**:

- High school diploma or GED.
- 3 years of experience as a Reservation Agent, Travel Agent, or a relevant role in the Travel and Tourism industry.
- Professional certification as a Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) will be an advantage.
- Working experience in using office equipment.
- Excellent people and problem-solving skills.
- Good communication skills both written and verbal.
- Ability to offer exceptional customer service.
- Outstanding sales and negotiation skills.
- Ability to multi-task efficiently.
- Ability to handle and maintain confidential information.
- Good data entry skills.
- Ability to work flexible hours.

FEMALES & MALES BOTH CAN APPLY

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 8956668039

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