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Guest Relation Executive

2 weeks ago

Nashik, India Paradigm Consultancies Full time

**We Are Hiring**

**Designation:

- Guest Relation Executive : Hotel**

**Location:

- **Nashik

**Salary:

- **15,000 - 22,000

**Experience:

- ** Minimum 6 Months

Total Experience 1 Years

**Food and Accommodation Provided**

**Education:

- **Bachelor's degree or equivalent in hospitality, tourism, or a related field is preferred.

**Responsibilities:

- **

**Greeting and Welcoming Guests**: Warmly welcome arriving guests, offer assistance with luggage, and escort them to the check-in desk or their rooms.

**Check-In and Check-Out**: Efficiently handle the check-in and check-out processes, ensuring accurate registration, issuing room keys, and processing payments.

**Guest Assistance**: Address guest inquiries, requests, and complaints promptly and professionally. Provide information on hotel facilities, services, local attractions, and dining options.

**Room Allocation**: Coordinate with the front desk to assign rooms based on guest preferences and availability, including special requests, such as room upgrades or specific views.

**Guest Recognition**: Develop and maintain a system for recognizing and rewarding repeat guests, VIPs, or special occasions, such as birthdays or anniversaries.

**Concierge Services**: Offer assistance with restaurant reservations, transportation arrangements, sightseeing tours, and other concierge services to enhance the guest experience.

**Problem Resolution**: Resolve any issues or complaints that may arise during a guest's stay, including coordinating with other departments to address guest needs.

**Quality Assurance**: Monitor the cleanliness and condition of guest rooms and public areas, ensuring they meet the hotel's standards. Relay any issues to the appropriate department for resolution.

**Guest Feedback**: Solicit and collect feedback from guests regarding their stay, and use this information to continually improve services and address any areas of concern.

**Special Requests**: Ensure that any special requests, such as extra pillows, dietary preferences, or room amenities, are fulfilled promptly.

**Safety and Security**: Maintain a vigilant eye on security, ensuring the safety of guests and property by following hotel policies and procedures.

**Front Desk Support**: Provide support to the front desk staff during peak periods, assisting with check-ins, check-outs, and guest inquiries.

**Language:

- **English, Hindi and Marathi

**Immediate Joining**

**Full Time**

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9096932539