Gcb Operations Associate

18 hours ago

Gurgaon, India Women Entrepreneur Network Full time

**GCB Operations Associate - Italian language**
***

Summary

Experience Required:
**2 - 4 Years**

**Location**:
**gurugram**
Category:
**Telecom**

•
- BAU core Billing, day-to-day operations in Italian language

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- Support the delivery of effective processes and lead on improvements

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- Executes daily, weekly, monthly tasks to ensure operational delivery.

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- To monitor and deliver against key metrics and KPI’s

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- Plays a key role in regular coaching and training.
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- Excellent Italian communication (oral & written) skills

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- Good acumen to understand the fundamentals of billing along with a broad understanding of the entire Lead-to-Cash journey

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- To act a as role model for the operational team in respect of daily duties.

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- Be able to manage and help resolve complex issues or other business impacting hurdles

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- Be able to work in a diverse environment

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- Help to support the implementation of any changes within the team

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- Lead on the discovery of root causes and provide long term solutions in process and system or stakeholder discussions

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- Support the operational team with customer engagement initiatives or escalations.

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- Where applicable, to ensure the safe handling of monitory transactions into and out of the business unit. Including any reporting related to reconciliation of work undertaken.

•

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- Keep your knowledge up to date on internal and external regulatory standards, audit and legal requirements. Be accountable for compliance with BT Policy as well as local regulations and legislations.
- •
- Financial & commercial awareness

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- Pro-active approach to work with excellent time management skills, an ability to work well under pressure and achieve results under tight deadlines

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- To be flexible in undertaking usual and ad-hoc tasks and time management.

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- Awareness and understanding of local or any relevant considerations (e.g. Legal, compliance, technical, cultural)

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- Ability to use a range of MS Office software, particularly Excel and Outlook and be able to effectively use main frame systems available.

Connected leaders behaviour
- Experience you would be expected to have

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- Customer Champion

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- Collaborative partner

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- Change agent
- •

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- Experience in billing/collections/finance in a large operational environment

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- Experience working as part of a focused and professional team.

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- Be able to demonstrate a customer focused approach and delivery of excellent customer service

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- A track record in delivering change and driving improvements across teams

Key decisions•
- Responsible for billing accuracy and completeness as per process exigency

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- Responsible for minimizing debt by improving billing accuracy, reducing enquiries, disputes and credits

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