
Customer Care Executive for D2c Fashion Brand
1 week ago
**Responsibilities**:
- Identify and escalate issues to the appropriate departments when necessary
- Provide accurate and helpful information to customers regarding our products, policies, and services
- Ensure customer satisfaction by resolving issues effectively and efficiently
- Manage customer feedback and provide insights to improve the customer experience on the website
- Collaborate with other teams to continuously improve the customer experience
**Requirements**:
- Proven experience as a Customer Care Executive or a similar role
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving and conflict resolution skills
- Familiarity with customer service software will be add on.
- Experience in the fashion industry is a plus
**Qualifications**:
- A bachelor's degree in any field is preferred, although not required
- Any certification in customer service or related fields is a plus
**Skills**:
- Excellent communication skills, both verbal and written, with a strong command of the English language
- Proficiency in handling customer service software and tools, such as Zendesk or Freshdesk
- Ability to empathize with customers and provide solutions that meet their needs
- Strong problem-solving skills to effectively and efficiently resolve customer issues
- Attention to detail to accurately process orders and handle customer data
**Experience**
- Been as an intern or at least 1-2 years of experience in a customer care role, preferably in a fashion or retail industry
- Proven track record of delivering exceptional customer service and satisfaction
Ability to commute/relocate:
- Daman, Daman and Diu: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7575879154
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