Dispatch Executive

Job Title: Dispatch Senior Executive

Location: [Daman]

Department: Logistics/Operations

Reports to: Dispatch Manager/Operations Manager

Job Overview:
We are seeking a highly skilled and experienced Dispatch Senior Executive to oversee and

for ensuring the timely, efficient, and safe delivery of goods and services to customers. As a

key member of the logistics team, the Dispatch Senior Executive will supervise dispatch

operations, manage a team of dispatchers, and work closely with drivers, warehouse

personnel, and other departments to meet delivery schedules and enhance customer

satisfaction.

Key Responsibilities:
1. Dispatch Management:

- Oversee the dispatch process, ensuring timely and accurate delivery of goods.
- Allocate resources effectively, assigning deliveries based on priority, distance,

and urgency.
- Monitor and track deliveries in real time, addressing issues and making

adjustments as necessary.
- Maintain an up-to-date schedule for all dispatched vehicles and staff.

2. Team Supervision:

- Lead, coach, and mentor a team of dispatchers, ensuring they are trained on

best practices, company policies, and industry regulations.
- Conduct performance evaluations and provide feedback to improve team

efficiency and productivity.
- Ensure proper communication channels between dispatch team and drivers,

warehouse, and other departments.

3. Customer Interaction:

- Serve as a point of contact for customers to resolve issues or concerns

regarding their deliveries.
- Monitor customer satisfaction levels and take appropriate actions to ensure

high-quality service.
- Coordinate with customer service teams to address any complaints or delivery

discrepancies.

4. Route Optimization:

- Analyse and optimize delivery routes to reduce time, costs, and fuel

consumption.
- Implement and update strategies to improve the efficiency and accuracy of

dispatch operations.

5. Safety and Compliance:

- Ensure all dispatch operations comply with local laws, safety standards, and

company policies.
- Work with the safety team to monitor driver behaviour and ensure proper

vehicle maintenance.

6. Reporting and Analytics:

- Generate regular reports on dispatch performance, delivery success rates, and

operational metrics.
- Identify areas for improvement and recommend strategies to enhance dispatch

processes.

7. Problem Resolution:

- Act as the first point of escalation for dispatch-related issues.
- Quickly and effectively resolve any logístical or customer service problems

that arise during the dispatch process.

Qualifications:

- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration,

or related field (preferred).
- years of experience in dispatch or logistics operations, with at least 4 to 6 years in a

supervisory or senior role.
- Strong leadership skills with the ability to manage a team and coordinate crossfunctional activities.
- Excellent organizational, problem-solving, and decision-making skills.
- Proficient in dispatch software, GPS tracking systems, and Microsoft Office Suite.
- Knowledge of relevant industry regulations and safety protocols.
- Strong communication and interpersonal skills to interact with both internal teams and

customers.
- Ability to work in a fast-paced, dynamic environment and handle stressful situations.

Pay: ₹25,628.21 - ₹30,608.99 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Joining bonus
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Dispatching: 5 years (preferred)
- Metal industries: 3 years (preferred)
- Manufacturing industry: 2 years (preferred)
- Logistics: 4 years (preferred)
- SAP Supply Chain Management: 5 years (preferred)

Work Location: In person