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2 days ago
**Position: Ecommerce Order Processing Executive**
We are looking for a detail-oriented and proactive eCommerce Order Processing Executive to manage daily online order operations across multiple platforms. The role involves processing orders, coordinating with warehouses/logistics, ensuring timely dispatch, maintaining accurate records, and resolving order-related queries to deliver an excellent customer experience.
**Key Responsibilities**:
- Process and manage daily orders received from eCommerce platforms (Amazon, Flipkart, Jiomart, Shopify etc).
- Able to raise wrong return claim on all the ecommerce sites.
- Handle cancellations, returns and replacement orders as per policy.
- Known to courier Aggregators: Shiprocket, Delhivery, Xpressbees.
- Ensure accurate order processing, invoicing, and label generation through Order Management System.
- Coordinate with warehouse/dispatch teams for timely packing and shipping.
- Able to track shipments and update order status on portals.
- Comfortable in calling to customer as well.
- Able to maintain and manage record in Excell.
- Communicate with courier partners for pickup/delivery issues.
- Respond to order-related queries from customers, marketplaces, and internal teams.
- Monitor inventory levels and flag low/out-of-stock products.
- Ensure compliance with platform guidelines and SLAs.
Support in listing updates, price checks, and promotions if required.
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Work Location: In person
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