Helpdesk Executive

4 days ago

Vasai Maharashtra, India Imperial Lifestyle Full time

Key Responsibilities:

- Provide first-level support on IT issues (password reset, connectivity, printer setup, software access, etc.).
- Log, prioritize, and track help desk tickets or service requests.
- Escalate unresolved issues to appropriate teams or vendors as needed.
- Coordinate with IT or Admin departments for asset issuance like laptops, SIM cards, ID cards, etc.
- Maintain documentation of incidents, resolutions, and user feedback.
- Ensure proper functioning of help desk tools and databases.
- Follow up with users to ensure issues are resolved to satisfaction.
- Maintain records of issued items and assist in recovery during employee exit processes.
- Train or guide users on basic technical or procedural queries.
- Contribute to knowledge base by creating or updating FAQs, user guides, and SOPs.

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- 1-2 years of experience in a help desk or support role is desirable.
- Familiarity with ticketing systems like Freshdesk, Zoho Desk, or ServiceNow is a plus.

Key Skills:

- Excellent communication and interpersonal skills.
- Basic troubleshooting and problem-solving abilities.
- Knowledge of Microsoft Office, Windows OS, and common software tools.
- Customer-focused attitude.
- Ability to work in a team and under pressure.
- Strong documentation and organizational skills.

**Job Types**: Full-time, Permanent

Pay: ₹12,163.79 - ₹26,495.89 per month

**Benefits**:

- Paid sick time

Shift:

- Day shift
- Morning shift

Work Days:

- Weekend availability

Work Location: In person

Application Deadline: 14/05/2025
Expected Start Date: 15/05/2025

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