Administrator - L3

**Office 365 and Exchange online**:
Lead Administrator L1 /L2

Experience 6 - 10 years

**Rate:

- 100k/m**

**Must Have Skills**

**M365 Tenant Management**:

- M365 Tenant and Platform Administration including configuration and setup
- Strong exposure on M365 fundamentals including License Management, User & Mailbox, MS teams, OneDrive for Business, SharePoint Online administration, M365 productivity tools, ATP, Azure AD
- Strong knowledge on PowerShell scripting for Tasks automation using various PS modules
- Hands-on knowledge on Azure AD, Azure AD connect for M365 modules
- Experience in Azure and Microsoft 365 security and identity
- Experience in Microsoft Defender for Office 365, Identity Protection, and Intune
- Experience in AIP & DLP administration and support
- Should have good understanding on Monitoring and reporting of Service Health & Message Centre

**Exchange**:

- Hands on experience in migration of mailboxes from exchange 2010/2013/2016 to Office 365
- Hands on experience in migration of public folders from exchange 2010/2013/2016 to Office 365
- Hands on experience in migration of exchange 2010/2013 to exchange 2016
- Knowledge about hybrid environment
- Knowledge about hybrid mail flow (centralized and de-centralized)
- Knowledge about compliance and protection management like retention policies, filters, e-discovery, DLP, quarantine
- Knowledge about mail flow connectors, SPF, DKIM, DMARC
- Knowledge about Azure active directory, MFA, group license
- Knowledge about calendar free/busy sharing
- Knowledge about Skype for business, Teams, SharePoint
- Hands on experience in On-Prem exchange servers 2010/2013/2016
- Knowledge about DAG servers, relay servers, mail routing
- Strong troubleshooting skills on DAG, mailbox database and routing issues
- Knowledge about Intune, MAM, MDM and conditional access policies
- Deployment of Exchange Servers - All Roles and Services
- Strong understanding of performance analysis
- Strong experience using Exchange Databases, Roles, DAG, Client Access Role, Transport Role.
- Mailbox administration, Maintenance of Exchange services
- Deployment and Management of Hybrid Exchange servers.
- Troubleshooting issues on Exchange services
- Hands on experience on mailbox migration and support for migration
- Hands on experience on Disaster recovery, Critical Incident Management, Root Cause Analysis
- Experience in Testing and implementing Cumulative Update released by Microsoft. Ø Good practices on Configuration and Change Management, Incident and Problem Management. SLA metrics and Escalations for Manage Now R1 Ticketing tool.
- Experience of Installation, configuration, Migration and deployment of Exchange Server
- Sound Knowledge of Active Directory/Domain Controllers.
- Establish and implement policies, procedures, and technologies
- Microsoft Certification on Exchange 2013/2016
- Excellent Customer Service oriented professional
- Take initiative and feel responsible for your work environment

**͏**:
**Do**
- ** Ensure timely response of all the tickets raised by the client end user**:

- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

**͏**:
**Deliver**
- No
- Performance Parameter
- Measure
- 1.
- 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation

**͏**:
**͏**:
Mandatory Skills: Microsoft Exchange Server Admin.

Experience: 3-5 Years.

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