Administrator - L3

**Job Title**

**Linux Admin - L3**

**Proposed Grade**

**Band B3**

**Primary Skill (Technical Skill)**

**Unix - Linux**

**Secondary Skill (**_optional)_**

**Solaris / AIX / HPUX**

**Educational Qualifications**

**B.E. / B.Sc. / Diploma / MCA / BCA**

**Experience Level**

**6 - 8 years**

**rate**

**up to 150K**

Location:

- Coimbatore

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**Role & Responsibilities**:

- Knowledge acquisition and updates to related documents
- First point of escalation for all technical and process issues.
- Ensure proper communication and quick resolution as a crisis manager.
- Timely escalation to management
- Plan and schedule Changes coordinating with different stakeholders.
- Perform Service Requests based on Standard Operating Procedures
- Service incidents and queries within the agreed service levels
- Perform RCA for Major Incidents related to his / her tower
- Follow quality / security process defined for the engagement
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
- Hardware troubleshooting & Vendor coordination
- Weekly and monthly status reports
- Participate in business meetings with various stake holders on a need basis
- Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members.
- Work with project teams for activities such as new server build, OS upgrades, migrations etc
- Automation of tasks using Shell / Perl scripting

Additional responsibilities for a Team Lead
- Induct new team members
- Project management and people management
- Single point of contact for the respective technology towers
- Conduct periodic reviews with teams.
- Drives day to day operations and work plan allocation/management

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**Skills**:** Must have**

**Nice to Have**

**Technical Skills (Core & Top-Up)**
- Expert in Linux Administration (RHEL, Suse)
- Expert in KVM / RHEV Administration
- Expert in LVM
- Advanced shell scripting
- Configuration of RedHat Cluster / Veritas Cluster
- NIS, NIS+ / DNS configuration
- Patch management
- NFS / Automount configuration
- Recovery of Operating system from backup
- Server / OS Crash analysis
- Performance tuning
- Knowledge in other Unix flavors
- Knowledge in other domains such as Storage, Backup, Database, Middleware and network.
- RHCE certification
- Certification in Clustering and Volume manager products
- Experience in other Unix flavors
- experience in vmware

**Process & Tools**:

- Expert in ITIL processes
- Good exposure in various ticketing and monitoring tools
- Vendor coordination
- Capacity management tools
- ITIL certification

**Behavioral Skill**:

- Good Written & Verbal Communication Skills
- Highly dynamic in terms of managing workloads and working under pressure.
- Experience in handling global customers
- Onshore experience

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Mandatory Skills: Linux Admin.

Experience: 3-5 Years.

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