Service Coordinator- Product Supply

4 days ago

Goa, India Power Engineering Full time

Receive Customer Complaints and Respond to Customers, within the timelines defined in the Service Level Agreements with various customers.
- Ensure that every Customer Complaint is registered in the ERP System
- Liaise with Customers, Field Service Engineers, Field Service Dealers and co-ordinate the restoration activities and/or corrective actions for breakdown services.
- Authorize Travels and Visits of Field Service Engineers, Field Service Dealers for providing breakdown services, or maintenance services
- Ensure that necessary Requests/Indents are raised for the required spare parts in order to rectify the problem, or in order to close the complaint.
- Liaise with Parts Suppliers, Spare Parts Stores, and Logistics departments for despatch of spares to the respective sites.
- Ensure that Field Service Reports are received within the defined time, as soon as the Complaint is attended and closed.
- Ensure that Quotations are sent to Customers, for Spares and Services, where the complaints are not covered under warranty, or for routine/periodic maintenance services, or where the spares or services are not part of the Annual Maintenance Contract (AMC).
- Ensure that Customers Approvals are obtained for Quotations for Spares and Services
- Ensure that Invoices are raised on Customers, for Spares and Services.
- Ensure that every Complaint is closed in the ERP System, after technical and commercial closures of the complaint.
- Ensure that Payments are collected from Customers, within the agreed timelines.
- Ensure that Periodic Servicing / Routine maintenance of Gensets are carried out, as per manufacturers' recommendations, for **both**, Gensets which are under warranty, or which are under AMC with the Company.
- Ensure that mandatory / committed maintenance visits are executed as per the AMC Schedules.
- Ensure that the Visit Reports are received and submitted to the AMC Billing Department.
- Ensure that Warranty Claims are raised on Original Equipment Suppliers
- Ensure that Defective parts, which were replaced under warranty, are received from the Field within the defined time.
- Ensure that Defective parts are returned to Original Equipment Suppliers
- Ensure that Warranty Claims are closed and settled between PEIPL and Supplier.
- Scrutinize and approve Expense Vouchers, Travel Vouchers, of the Field Service Engineers, and Field Service Dealers.
- Prepare and submit Product Support Performance and Analysis Reports, Weekly, Monthly, Yearly, for Management Review.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Morning shift

Ability to commute/relocate:

- North Goa, Goa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Health insurance

  • Supply Chain Coordinator

    3 hours ago

    Goa, India Spintly Full time

    We at Spintly India Private Limited are looking for a Supply Chain and Logistics management and Inventory to join our young team at our Goa Location. - Handle Sales and Customer POs execution till final delivery - Product costing in coordination with Hardware and other related teams - ZOHO Inventory management - ERP tool - Monitor Billing, Shipping costs,...

  • Supply Service Officer

    4 hours ago

    Goa, Goa, India Essity Full time

    **Supply Service Officer**: We are looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. **What You Will Do**: - Respect all the Safety rules in the Site. - Follow-up and fulfil customers’...

  • Accommodations Coordinator

    4 days ago

    Goa, Goa, India MACHOS ENTERTAINMENT PRIVATE LIMITED Full time

    **Job Summary**: The Accommodation In charge is responsible for overseeing the management and operations of staff accommodations. This role ensures that all accommodation facilities are well-maintained, meet health and safety standards, and provide a comfortable living environment. The Accommodation In charge will coordinate with housekeeping, maintenance,...

  • Service Advisor

    2 weeks ago

    Goa, India Pai Infinite Solutions Full time

    Customer Interaction: - Greet customers and listen to their concerns or vehicle issues. - Provide a warm and friendly customer service experience. - Conduct a thorough vehicle inspection to identify problems or maintenance needs. - Clearly explain repairs, maintenance, and service options to customers. - Address any questions or concerns the customer may...

  • Service Advisor

    2 days ago

    Goa, India Pai Infinite Solutions Full time

    Customer Interaction: - Greet customers and listen to their concerns or vehicle issues. - Provide a warm and friendly customer service experience. - Conduct a thorough vehicle inspection to identify problems or maintenance needs. - Clearly explain repairs, maintenance, and service options to customers. - Address any questions or concerns the customer may...

  • Service Advisor

    2 days ago

    Goa, India Pai Infinite Solutions Full time

    Customer Interaction: - Greet customers and listen to their concerns or vehicle issues. - Provide a warm and friendly customer service experience. - Conduct a thorough vehicle inspection to identify problems or maintenance needs. - Clearly explain repairs, maintenance, and service options to customers. - Address any questions or concerns the customer may...

  • Service Advisor

    3 hours ago

    Goa, India Pai Infinite Solutions Full time

    Customer Interaction: - Greet customers and listen to their concerns or vehicle issues. - Provide a warm and friendly customer service experience. - Conduct a thorough vehicle inspection to identify problems or maintenance needs. - Clearly explain repairs, maintenance, and service options to customers. - Address any questions or concerns the customer may...

  • Senior Manager Production

    6 days ago

    Goa, India Whatjobs IN C2 Full time

    We are looking for a dynamic and committed professional to manage the end-to-end production activities in our Bus Body Plant at Goa. The individual will be fully responsible for shop floor operations, ensuring smooth workflow across man and machine processes and delivering results with commitment, accountability, and efficiency. Key Responsibilities Lead,...

  • Bakery Chef

    2 days ago

    Goa, India NPS hospitality service Full time

    Prepares, produces, and bakes breakfast pastries, breads, rolls, and some desserts. - Develops new products for a la carte or menus on a rotating basis. - Decorates baked goods, such as cream pies, using a pastry bag. - Sets time and speed controls for mixing machines, or blending machines, so that ingredients will be mixed or cooked according to...

  • Guest Service Associate

    2 days ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 23201323 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Goa Anjuna, Survey No 11/14 Plot B C&E, Anjuna, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize and coordinate group check-in/pre-registration...