Service Coordinator- Product Supply

16 hours ago

Goa, India Power Engineering Full time

Receive Customer Complaints and Respond to Customers, within the timelines defined in the Service Level Agreements with various customers.
- Ensure that every Customer Complaint is registered in the ERP System
- Liaise with Customers, Field Service Engineers, Field Service Dealers and co-ordinate the restoration activities and/or corrective actions for breakdown services.
- Authorize Travels and Visits of Field Service Engineers, Field Service Dealers for providing breakdown services, or maintenance services
- Ensure that necessary Requests/Indents are raised for the required spare parts in order to rectify the problem, or in order to close the complaint.
- Liaise with Parts Suppliers, Spare Parts Stores, and Logistics departments for despatch of spares to the respective sites.
- Ensure that Field Service Reports are received within the defined time, as soon as the Complaint is attended and closed.
- Ensure that Quotations are sent to Customers, for Spares and Services, where the complaints are not covered under warranty, or for routine/periodic maintenance services, or where the spares or services are not part of the Annual Maintenance Contract (AMC).
- Ensure that Customers Approvals are obtained for Quotations for Spares and Services
- Ensure that Invoices are raised on Customers, for Spares and Services.
- Ensure that every Complaint is closed in the ERP System, after technical and commercial closures of the complaint.
- Ensure that Payments are collected from Customers, within the agreed timelines.
- Ensure that Periodic Servicing / Routine maintenance of Gensets are carried out, as per manufacturers' recommendations, for **both**, Gensets which are under warranty, or which are under AMC with the Company.
- Ensure that mandatory / committed maintenance visits are executed as per the AMC Schedules.
- Ensure that the Visit Reports are received and submitted to the AMC Billing Department.
- Ensure that Warranty Claims are raised on Original Equipment Suppliers
- Ensure that Defective parts, which were replaced under warranty, are received from the Field within the defined time.
- Ensure that Defective parts are returned to Original Equipment Suppliers
- Ensure that Warranty Claims are closed and settled between PEIPL and Supplier.
- Scrutinize and approve Expense Vouchers, Travel Vouchers, of the Field Service Engineers, and Field Service Dealers.
- Prepare and submit Product Support Performance and Analysis Reports, Weekly, Monthly, Yearly, for Management Review.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Morning shift

Ability to commute/relocate:

- North Goa, Goa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Health insurance

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