Service Advisor

6 days ago

Goa, India Pai Infinite Solutions Full time

Customer Interaction:

- Greet customers and listen to their concerns or vehicle issues.
- Provide a warm and friendly customer service experience.
- Conduct a thorough vehicle inspection to identify problems or maintenance needs.
- Clearly explain repairs, maintenance, and service options to customers.
- Address any questions or concerns the customer may have.
- Provide accurate estimates of repair costs and timelines.
- Service Coordination:

- Schedule appointments for customers, considering both their availability and the service department's capacity.
- Coordinate with the service technicians to ensure timely completion of repairs and maintenance.
- Order necessary parts and materials for repairs and maintenance. o
- Track the progress of repairs and keep customers informed about the status of their vehicles.
- Ensure that all necessary paperwork, including service orders and invoices, is completed accurately and in a timely manner.
- Upselling and Customer Education:

- Identify additional service needs based on vehicle inspections or customer requests.
- Recommend additional services or maintenance that may benefit the customer's vehicle.
- Explain the importance and benefits of recommended services to customers.
- Provide detailed explanations of warranty coverage and additional protection plans.
- Customer Satisfaction and Conflict Resolution:

- Follow up with customers after service to ensure their satisfaction.
- Address any customer complaints or concerns promptly and professionally.
- Resolve conflicts or escalate issues to the appropriate department or manager, if necessary.
- Maintain positive relationships with customers to encourage repeat business and referrals.
- Technical Knowledge and Training:

- Stay updated on the latest automotive technologies, repairs, and service procedures.
- Attend training sessions and workshops to enhance knowledge and skills.
- Stay informed about current dealership promotions, offers, and service specials.
- Provide technical assistance and guidance to customers when necessary.
- Administrative Duties:

- Maintain accurate and organized service records and customer files.
- Input and update customer and vehicle information in the dealership's database.
- Prepare reports and documentation as required by the dealership or management.
- Assist in managing inventory and maintaining stock levels of parts and supplies.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Goa, Goa: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

  • Service Advisor

    2 weeks ago

    Goa, India Sharayu Toyota, Colvale Goa Full time

    Qualification: Diploma in Automobile Service Advisor Responsibilities: **Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up**. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their...

  • Service Manger

    1 week ago

    Goa, Goa, India MS Durga Motors Full time

    **Job Summary**: **Key Responsibilities**: - Manage the service department including technicians, service advisors, and support staff. - Ensure proper servicing and repairs of Yamaha two-wheelers in line with company and OEM standards. - Monitor daily service inflow, bay utilization, and customer satisfaction. - Address customer complaints and ensure timely...

  • Service Advisor

    7 days ago

    Goa, India Pai Infinite Solutions Full time

    Customer Interaction: - Greet customers and listen to their concerns or vehicle issues. - Provide a warm and friendly customer service experience. - Conduct a thorough vehicle inspection to identify problems or maintenance needs. - Clearly explain repairs, maintenance, and service options to customers. - Address any questions or concerns the customer may...

  • Service Advisor

    7 days ago

    Goa, India Pai Infinite Solutions Full time

    Customer Interaction: - Greet customers and listen to their concerns or vehicle issues. - Provide a warm and friendly customer service experience. - Conduct a thorough vehicle inspection to identify problems or maintenance needs. - Clearly explain repairs, maintenance, and service options to customers. - Address any questions or concerns the customer may...

  • Service Advisor

    4 days ago

    Goa, India 91HR Full time

    Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. - Answering questions about service outcomes...

  • Service Advisor

    1 week ago

    Goa, India MS Durga Motors Full time

    Detailed activities are as given below: He or She is responsible for capturing customers demand and completion of all demanded repairs up to the customer s satisfaction. - Degree or diploma in Automobile /Mechanical Engineering. - Prefer up to 1 years experience in automobile dealership. Detailed activities are as given below: - Service Vehicle receiving...

  • Service /bodyshop Advisor

    7 days ago

    Goa, India COUNTO AUTOMOBILES PVT LTD Full time

    Attend customers - Provide service estimates - end to end cordination & communication to customers - Preparing reports **Salary**: ₹14,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus Ability to commute/relocate: - Bardez, North Goa - 403501,...

  • Service Advisor

    4 days ago

    Goa, India Samyojak Consultancy Services Full time

    **Job Overview**: You will be responsible for service operations to the Clients by inspecting and advising about the repairs of the vehicles. You should be aware of all the mechanical and electronic systems of the vehicles. **Responsibilities**: - Listen to customers’ account of issues and symptoms to better understand what the problem is - Perform...

  • Csr Email Chat Support

    7 days ago

    Goa, Goa, India Mihir Infinite Services Pvt Ltd Full time

    We are Hiring **Customer Service Advisor **for International Blended Process Team **Key Responsibilities**: - Handle inbound calls of customer inquiries effectively and professionally. - Provide timely resolutions to customer issues and complaints. - Maintain detailed records of customer interactions in the CRM system. - Stay updated on product knowledge...

  • SBA Sales Team Leader

    2 days ago

    Goa, India 1ddc7910-a255-47c9-8e48-0f0324858f78 Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job DescriptionThe Small Business Administration Sales Team Leader is responsible for coordinating and supervising the lending activities, calling efforts, quality of deal submission and development of a team of geographically disbursed SBA Bankers. The SBA Team leader will be responsible for accurate pipeline management and projections and will serve as a...