Service Manger

**Job Summary**:
**Key Responsibilities**:

- Manage the service department including technicians, service advisors, and support staff.
- Ensure proper servicing and repairs of Yamaha two-wheelers in line with company and OEM standards.
- Monitor daily service inflow, bay utilization, and customer satisfaction.
- Address customer complaints and ensure timely resolution to improve CSI scores.
- Achieve monthly service revenue, labor target, and spare parts sales.
- Handle warranty claims processing and coordinate with Yamaha for approvals.
- Maintain workshop equipment and ensure compliance with safety protocols.
- Train technicians and advisors through Yamaha's service guidelines and updates.
- Coordinate with the spare parts department for availability of fast-moving and critical parts.
- Submit daily and monthly performance reports to management and Yamaha.

**Required Qualifications & Skills**:

- Diploma or Degree in Mechanical/Automobile Engineering or equivalent.
- 3-6 years of experience in two-wheeler dealership service operations (Yamaha or similar brand preferred).
- Strong understanding of two-wheeler servicing and workshop management.
- Leadership and team-handling skills.
- Knowledge of DMS and service CRM systems.
- Good communication and customer-handling skills.

Pay: ₹40,000.00 - ₹60,000.00 per month

Schedule:

- Day shift

Work Location: In person