Customer Service Officer

2 days ago

Cidco Nashik Maharashtra, India मंगWale Full time

**Location**: ASC 42 ,Ashwin Nagar, Cidco Nashik, Maharashtra

**About मंगWale**:
मंगWale is an exciting new super app that allows customers to order food and send/receive parcels locally. Our unique selling proposition (USP) is our commitment to price transparency - customers see the same menu prices on our app as they would in the restaurant itself. We are a dynamic and growing startup, and we're looking for passionate individuals to join our team

**Job Summary**:
As a Customer Service Specialist, you will be the voice of Mangwale, providing exceptional service to our valued customers. You will be responsible for handling customer inquiries, resolving issues, and coordinating with delivery personnel to ensure smooth and timely deliveries.

**Responsibilities**:

- Provide accurate information about our services, pricing, and delivery processes.
- Assist customers with placing orders, tracking deliveries, and resolving any issues that may arise.
- Coordinate with delivery personnel to ensure efficient and timely delivery of orders.
- Maintain a positive and helpful attitude towards customers at all times.
- Identify and escalate customer complaints to the appropriate department.
- Keep records of customer interactions and transactions.
- Contribute to the development of our customer service procedures and policies.
- Stay up-to-date on our latest products, services, and promotions.

**Qualifications**:

- Excellent communication skills in English, Hindi, and Marathi (written and spoken).
- Strong computer skills and proficiency in using customer service software and tools.
- Ability to work independently and as part of a team.
- Excellent problem-solving and conflict-resolution skills.
- Customer-centric approach with a passion for providing outstanding service.
- Ability to multitask and handle a high volume of inquiries.
- Must be comfortable working from our office in Nashik.

**Preferred Qualifications**:

- Prior experience in a customer service role, preferably in the food delivery or logistics industry.
- Familiarity with the Nashik area.

**Benefits**:

- Be part of a dynamic and growing startup with a unique vision.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.

**Job Types**: Full-time, Internship
Contract length: 6 months

Pay: ₹10,519.23 - ₹15,000.00 per month

Schedule:

- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Associate

    2 weeks ago

    Nashik, India Altius Customer Services Pvt. Ltd. Full time

    **Designation: Customer Service Associate** **Process Type - Voice & Non Voice** **Experience - Fresher or 6 months experience (Preferable)** **Qualification - Any Graduate/HSC** **Salary: ₹12,000 - ₹17,000 per month** **Requirements**: - Should be ready to work for the Voice or Non Voice process - Must have excellent verbal & written communication...

  • Sales and Marketing Officer

    2 weeks ago

    Cidco, Nashik, Maharashtra, India Mastermind financial services Full time

    **Company**: Mastermind Financial Services **Location**: Nashik **Job Type**: Full-time **About Us**: Mastermind Financial Services is a leading provider of financial solutions, offering home loans, vehicle loans, personal loans, business loans, and loans against property. We are looking for a dynamic **Sales & Marketing Officer** to drive business growth,...

  • Customer Service Associate

    7 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service

    2 weeks ago

    Nashik, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: -Customer Service: Travel/ Tourism Job location: -Nashik, Maharashtra. **Salary**: -15,000-18,000 per month Experience: - Total experience: -3 years of experience in customer service, preferably in the transportation or tourism industry. - Minimum experience: -1-2 years of experience in similar role. Education:...

  • Wbo:mwbc Customer Service Officer Trade

    1 week ago

    Nashik, Maharashtra, India Axis Bank Full time

    About the Role As a part of the wholesale banking product team Trade Customer Service Officers Trade CSOs are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers Trade CSOs are required to handle service requests process transactions efficiently and within the stipulated time Key Responsibilities...

  • Customer Service Officer

    2 days ago

    Nashik, India Tridebits Technologies Pvt Ltd Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...

  • Customer Service Officer

    2 days ago

    Inclusive Banking - MF>West>Maharashtra>Nashik>Nashik>Dhule>Maharashtra>>Malegaon, India Equitas Small Finance Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Customer Service Officer - MFGiving pre-opinion by verifying legal documents of the customers 2. Process Compliance Adhere to the laid down processes for legal documents verification. 3. Handle registration process with the help of empanelled lawyer. 4. To make sure all the post disbursement documents are tracked and sent to HO. 5. Verification...

  • Customer Service Executive

    2 days ago

    Nashik, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Customer Service Executive : Retail Job location: - Nashik, Maharashtra **Salary**: - 20,000- 25,000 per month **Experience**: - Total experience: - 5 years experience in customer service or similar role - Minimum experience: - 2-3 years experience in retail industry Education: - High school diploma or...

  • Customer Service Associate malayalam Process

    7 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...