Us Banking Process
3 days ago
We are seeking a detail-oriented and proactive Bilingual Spanish Process Specialist to join our team. In this role, you will be responsible for managing and optimizing processes while providing exceptional support to Spanish-speaking clients and stakeholders. Your ability to communicate effectively in both Spanish and English will be crucial in ensuring seamless operations and outstanding service.
Key skills
- Serve as the primary point of contact for Spanish-speaking clients.
Translate and interpret documents, communications, and meetings as needed.
Provide clear and effective communication in both Spanish and English.
Address and resolve client inquiries and issues in a timely manner.
Assist in developing and maintaining customer support materials in Spanish.
Ensure high levels of client satisfaction and engagement.
Prepare and present reports on process performance and improvements.
Maintain accurate and up-to-date process documentation in both languages.
Ensure compliance with relevant regulations and standards.
Qualification
- Fluency in Spanish (Minimum B2 Level) and English is required.
Minimum 06 months BPO Experience is required.
Proven experience in process management, project management.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Performance bonus
**Experience**:
- International voice process: 1 year (required)
**Language**:
- English (required)
- Spanish (required)
Work Location: In person
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