
Customer Service Executive
2 weeks ago
Answer and respond to inbound customer calls and identify the needs of customers, resolve issues, and provide solutions
- Processing all aspects of bookings
- reservation, rescheduling and cancellations as requested by the customers
- Coordinate with service providers to check availability of slots before booking, rescheduling or cancelling the reservation if an requested by the customer
- Providing customers with the organization’s service and product information.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Provide accurate, valid and complete information by using the right methods /tools
- Handle customer complaints(if any) by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Maintain records of customer interaction, bookings, and send daily reports
- Up Sell and promote products/services while on call
- Updated with product and process knowledge base to quickly answer inquiries
- Ensure you follow the customer service script provided by the company for uniformity.
- Perform additional duties as assigned by the manager
- HSC passed from a recognized university
- 0-6 years of experience in a call/contact center environment(aviation background preferred)
- Strong written and verbal communication skills along with active listening
- Having positive approach towards work
- Able to understand customer issues and respond with empathy
- Provide a memorable customer experience and awesome customer service
- Skilled in documentation and note-taking during calls
- Basic knowledge in Ms Excel
- Excellent data entry skills
- Ability to multitask, prioritize and manage time effectively
- Excellent communication and problem-solving skills
- Fluent in English
Pay: ₹17,000.00 - ₹23,000.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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