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Customer Care Executive

2 weeks ago

Kochi Kerala, India Abj Associates Full time

A customer care executive's job description includes:

- **Customer support**: Being the first point of contact for customers with questions, issues, or complaints
- **Problem-solving**: Using their expertise to address customer issues and provide solutions
- **Customer satisfaction**: Ensuring customers are satisfied and have a positive experience
- **Building relationships**: Establishing a positive rapport with customers to promote loyalty
- **Knowledge base**: Creating content for the knowledge base, such as FAQs, tutorials, and troubleshooting steps
- **Customer feedback**: Conducting surveys to understand what areas of the company's services need improvement
- **Teamwork**: Guiding and improving a team

Pay: ₹15,000.00 per month

Schedule:

- Day shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 7012717001