
Customer Support Executive
5 days ago
Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
- Responsible for responding to customers in an efficient and professional manner.
- Meets expectations regarding productivity as defined by the process or manager.
- Escalates necessary cases to the right level within the defined LOB (Line Of Business)
- Ensures compliance with all company and departmental policies, procedures, and guidelines.
- May be required to perform other tasks as requested, assigned, or directed.
- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
- Flexibility to work extended hours with mínimal notice during high volumes.
- Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)
**Qualifications**:
**Job Types**: Full-time, Permanent
Pay: ₹15,792.30 - ₹24,913.87 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
Work Location: In person
**Speak with the employer**
+91 6364866755
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