Order Fulfillment Executive

The Order Fulfillment Executive is responsible for overseeing and coordinating all activities related to the processing, packaging, and shipping of customer orders. This role ensures timely, accurate, and cost-effective delivery of products while maintaining high levels of customer satisfaction and operational efficiency. This position will be based at our Sales Branch at Ghaziabad, Uttar Pradesh, India.

**KEY RESPONSIBILITIES**:
**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Order Processing**: Review and process incoming orders in the system (ERP/CRM), verify customer information, product availability, and shipping requirements.

**Inventory Coordination**: Collaborate with warehouse and inventory teams to ensure stock availability and order accuracy.

**Shipping & Logistics**: Coordinate with shipping partners to schedule dispatches, generate shipping labels, and track deliveries.

**Documentation**: Prepare and manage order-related such as invoices, packing slips, shipping labels, and export documentation if applicable.

**Customer Communication**: Serve as a point of contact for order-related inquiries and resolve issues related to delays, missing items, or returns.

**Collaborate with internal teams** (e.g., sales, distribution, warehouse, and customer service) to identify bottlenecks and improve order fulfillment processes.

**SKILLS, KNOWLEDGE AND EXPERTISE**:
**Skills and Abilities**.
- Excellent organizational, analytical, and communication skills.
- Strong problem-solving ability and attention to detail.
- Comfortable working in a fast-paced environment and managing multiple priorities.

**Education and Experience**
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 2-4 years of relevant experience in order fulfillment, logistics, or operations
- Experience in e-commerce, retail, or manufacturing environments.
- #FEIndia

**ABOUT FRANKLIN ELECTRIC**:
More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.

At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,

Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.

**Department**

Logistics / Supply Chain / Distribution / Transportation

**Employment Type**

Full Time

**Location**

India

**Workplace type**

Onsite

**Reporting To**

Vinod Pandya