Head of Operations

Job Description General Information Job Title: Head of Operations India Location: Bangalore (Onsite / Hybrid) Job Type: Full-Time Reports To: CEO, Fulfillment IQ About Fulfillment IQ (FIQ) At Fulfillment IQ, we're disruptors in the supply chain and logistics sector. As an award-winning supply chain tech company, we design and deliver cutting-edge solutions for D2C brands, retailers, and 3PLs. Our teams thrive on solving complex logistics challenges, from developing custom software and advising on tech stack selection to implementing advanced supply chain technology. If you're passionate about problem-solving, thrive in dynamic environments, and want to make an impact, we'd love to have you on board. Role Overview Fulfillment IQ is seeking a senior operations leader to head its India organization. This individual will be responsible for driving operational excellence, financial governance, compliance, and delivery support across our India-based teams. The General Manager will serve as the local head for people, culture, and execution bridging strategic initiatives from global leadership into scalable, compliant operations in India. Key Responsibilities - Lead and scale India operations across HR, Finance, Admin, and Delivery enablement. - Drive local strategy execution, cost management, and compliance with Indian regulations. - Manage budgets, contracts, and vendor relationships. - Build high-performing teams aligned with FIQ's global delivery and engineering standards. - Partner with global leadership on capacity planning, utilization, and performance. - Ensure operational readiness for audits, ISO / SOC / labor compliance. - Oversee office infrastructure, IT policies, and day-to-day facilities operations. - Represent FIQ India in board and leadership reviews. Requirements - 10+ years of experience in operations, delivery management, or general management within a tech or consulting company. - Proven track record of managing 100+ employees across multiple functions. - Strong understanding of Indian labor, compliance, and financial frameworks. - Hands-on with operational systems (finance tools, HRIS, IT admin dashboards). - Excellent leadership, communication, and stakeholder management. Preferred - MBA or equivalent business qualification. - Experience in logistics, supply chain, or SaaS companies. - Prior experience scaling Indian subsidiaries for global firms. Why You'll Love Working Here At Fulfillment IQ, we don't just build supply chain solutionswe build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members. Here's what makes working with us a rewarding experience: Work That Matters - Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won't just meet expectations, it'll set new ones. Career Growth That Matters - We're serious about growth. - Whether it's training, mentorship, or new challenges, we'll help you go from good to exceptional. Flexibility to Thrive - Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively. We Celebrate You - From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events. A Collaborative Culture - Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued. Perks you'll appreciate - Employee Health: In addition to the statutory Employees State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family. - Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays. - Retirement: We provide retirement savings through mandatory contributions to the Employees Provident Fund (EPF), in addition to other company-offered plans. - Professional Growth: We provide a dedicated learning and development budget to support your career growth. - Flexible Work: We offer flexible work schedules and remote work options. - Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP). - Community engagement: You can participate in team events and in-person organizational meetups. Life At Fulfillment IQ Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees. Learn More About Us Website: fulfillmentiq.com LinkedIn: Fulfillment IQ Spotify: eCom Logistics Podcast Spotify YouTube: eCom Logistics Podcast YouTube