Fulfilment Specialist

4 weeks ago

Gurugram India Fresh Prints Full time

Job Description Frontier is a subsidiary of Fresh Prints. We help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. One of our clients, Backbone is a global gaming technology company redefining how the world plays, connects, and competes. They design and build cutting-edge gaming hardware, consumer electronics, and digital subscription products that power immersive experiences across continents. With a rapidly growing omnichannel D2C presence and operations spanning North America, Europe, and Asia, Backbone delivers both physical and digital experiences seamlessly with precision, innovation, and global impact at the core of everything they do. The Role We're looking for an Omni-Channel Fulfilment Specialist who thrives in fast-paced, high-volume environments and has a relentless pursuit of on-time delivery excellence. This role is responsible for coordinating, monitoring, and analyzing fulfilment operations across Shopify, Amazon, and retail channels, ensuring flawless order execution and transactional accuracy. The ideal candidate is detail-driven, data-minded, and deeply committed to operational precision. What You'll Do - Manage end-to-end fulfillment operations for D2C (Shopify), marketplaces (Amazon), and retail distribution. - Track and analyze order-to-delivery performance, ensuring all orders meet or exceed on-time delivery KPIs. - Perform transaction-level audits across systems (ERP, Shopify, Amazon Seller Central, 3PL portals) to ensure accuracy in fulfillment, shipping, and billing. - Coordinate daily with warehouses, 3PLs, and carriers to monitor fulfillment timelines, backorders, and exceptions. - Implement and uphold fulfillment policies, SOPs, and escalation processes to maintain accuracy and consistency across channels. - Partner cross-functionally with operations, logistics, and customer experience teams to resolve delivery issues and improve service levels. - Provide detailed performance reports, cost analyses, and root-cause insights to leadership for continuous improvement. - Support optimization initiatives around inventory availability, lead-time reduction, and automation within Shopify and ERP systems (e.g., NetSuite, SAP). What We're Looking For - Experience: 58 years in fulfilment, e-commerce operations, or supply chain management within D2C, consumer hardware, or omni-channel environments. - Education: Bachelor's degree in Supply Chain, Operations, or related field. - Proven expertise in Shopify, Amazon Seller Central, and retail distribution systems. - Strong understanding of e-commerce fulfillment policies, shipping methods, and 3PL coordination. - Exceptional attention to detail with the ability to spot discrepancies in order data, shipping logs, or tracking timelines. - Demonstrated success meeting or exceeding on-time delivery KPIs under tight operational deadlines. - High proficiency with ERP systems (NetSuite, SAP, Oracle) and strong Excel / data analytics capability. - A proactive, self-motivated, and ownership-driven approach to resolving fulfillment challenges. Additional Details: - Location: India (Remote) Compensation and Benefits - Competitive salary - Be part of a fast-growing global gaming brand with world-class products and a passionate customer base - Work alongside cross-border teams driving innovation in gaming technology

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