Associate Client Servicing

2 weeks ago

Jangpura Delhi Delhi, India Hustler Collective LLP Full time

Job Summary:
The primary role of a Senior Client Services Account Manager will include managing long-term relationships with clients. Handling end-to-end internal & external team coordination to ensure the team provides high-quality deliverables and can work on tight deadlines to meet client expectations.

Job Responsibilities & Accountabilities:

- Establish business partnerships with clients to collaborate, fetch, and liaison information and data. Communicate frequently and effectively with all clients and other stakeholders regarding project goals.
- Work on the execution of projects and implementations, carry out needs assessments and requirements gathering and manage the projects. Provide regular status updates highlighting changes and exact requirements.
- Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction.
- Prioritize and schedule work activities to ensure that established targets are achieved or exceeded; complete, timely reporting post-client visits, communicating risks and outcomes to clients. Maintain trackers, reports, and presentations for client interaction.
- Identify, document, and share best practices to improve the overall customer experience and enhance customer understanding.

Required Skills & Personal Attributes:

- Bachelor’s degree in communications, advertising, business, information technology, or a related field preferred.
- Excellent written and verbal communication skills with proficiency in Excel and PowerPoint are a must.
- Ability to manage and execute multiple projects simultaneously and have strong client relationship skills.
- Strong research, analytical, and problem-solving skills.
- Ability to handle pressure and meet deadlines while working independently and as part of a team.
- Willing to work from the office location.
- Appetite for food, humor, and fun.

Job Location: Jangpura, Delhi (South)

Working Days: Monday - Saturday (weekly offs are 1st & 3rd Saturdays & Sundays)

Work Timings: 10:00 AM- 07:00 PM

Company Information:
Contact Person: Aaliya Mansoori

Designation: - Human Resources

**Job Types**: Full-time, Permanent

Pay: ₹11,760.91 - ₹39,280.30 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Jangpura, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Current Salary?
- Salary Expectation?
- Notice Period?
- How much experience do you have working with Advertising Agency?
- Are you available for an onsite interview at Jangpura near Lajpat Nagar, New Delhi ?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Jangpura, Delhi, Delhi (required)

Work Location: In person

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