Account Associate- Client Services

2 weeks ago

Delhi Delhi, India Abhidi Solution Private Limited Full time

**Job Title**:Account Associate - Client Services**

**Location**:Netaji Subhash Place, Delhi**

**Company Overview**:
We are a leading IT Staffing agency dedicated to providing exceptional talent solutions to our clients. Our mission is to match top-tier IT professionals with organizations seeking to optimize their technological capabilities. As we continue to expand our reach and enhance our service offerings, we are seeking a dynamic Account Associate to join our Client Services team.

**Key Responsibilities**: _This role involves facilitating effective communication between clients and internal teams, managing client expectations, and ensuring the smooth execution of projects and tasks._

**Client Communication Management**:

- Act as the primary point of contact for client communication, receiving and interpreting client requests, instructions, and feedback.
- Ensure timely and accurate dissemination of client communications to relevant internal teams.
- Clarify client requirements and expectations as needed and provide feedback to clients on project status and progress.

**Internal Operations Management**:

- Translate client communication and requirements into actionable plans and tasks for internal teams.
- Monitor project timelines, budgets, and resources to ensure projects are completed on time and within scope.

**Quality Assurance and Client Satisfaction**:

- Conduct quality checks on deliverables to ensure they meet client requirements and expectations.
- Proactively identify opportunities for improvement in processes, workflows, and client satisfaction.
- Solicit feedback from clients and internal teams to continuously improve service delivery and client relationships

**Qualifications and Skills**:

- Bachelor's degree in business administration, marketing, communications, or a related field.
- Excellent communication skills, both verbal and written, with the ability to effectively convey information and instructions.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Ability to build and maintain positive relationships with clients and internal stakeholders.
- Proficiency in Microsoft Office Suite.
- Problem-solving skills and a proactive approach to addressing challenges and finding solutions.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹600,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 4 years (required)

Work Location: In person

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