Payment - Client Services Account Manager - Associate

6 days ago

Delhi, India JP Morgan Chase & Co. Full time

Job Description Are you ready to make a significant impact in the world of banking At J.P. Morgan, we offer you the opportunity to grow your career while working with a dynamic team dedicated to client success. As part of our rapidly expanding revenue business in India, you'll have the chance to enhance your skills, contribute to transformative initiatives, and be part of a culture that values diversity and inclusion. Join us and be a part of a team that thrives on innovation and collaboration. As an Associate within the Client Service Account Management team, you will play a pivotal role in managing and supporting client servicing for Treasury Services. You will be the single point of contact for clients, managing service relationships and driving efficiency in client interactions. Your work will be crucial in managing escalations and supporting transformation initiatives that enrich client experiences. Join us to be part of a team that values collaboration, innovation, and client success. Job responsibilities - Manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs - Understand client concerns and provide a proactive and solution-oriented approach to improve efficiency deepen wallet - Act as a single point of contact for clients for all escalations and ensure adequate coverage by service teams - Visit clients regularly and identify opportunities to improve efficiency and product adoption - Conduct regular Service review meetings and address complex inquiries and concerns from clients - Support various transformation initiatives to enrich client experience - Manage Key Performance Indicators (KPIs), Metrics and other Country Business Objectives Required qualifications, capabilities, and skills - Bachelor's Degree - At least 8 years of banking experience with minimum of 3 years in customer service or Sales/Relationship Management role - Understanding of Global Cash Management products - Experience to manage Financial Institution clients required - Understanding of various aspects in clearing and remittance products - Good Inter-personal and relationship management skills - Ability to work independently and achieve desired results and have an eye for detail - Ability to partner with multiple internal teams Preferred qualifications, capabilities, and skills - Postgraduate degree will be a plus

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