Customer Care Executive

2 weeks ago

Brahmapur, India REIS NET Full time

**Job location**:Gandhinagar 2nd Lane, Berhampur, Ganjam Odisha 760001

**No of Openings**:02

**Shift
- **General Shift ( Day)

In this role, you will be responsible for handling customers calls and resolving their issues. They will also need to enter customer issues or requirements into our computer. Customer service executives will also be involved in converting customers calls into sales.

**Responsibilities**:

- A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
- The main aim is to ensure customer satisfaction by fulfilling their requirements.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards.
- Develops a strong relationship with their customers and generates trust with an open and interactive communication.
- Acquire and validate information and provide it to the customers with full efficiency.
- Document or maintain records of each and every interaction with the customers for future evaluation.
- Setting up customer accounts and providing relevant information to them.
- Follow the procedure, guidelines provided and implement it while troubleshooting queries.

**Qualifications we seek in you**

**Minimum qualifications**
- Graduate (Any Discipline)
- Experienced Customer Care Staff or Have Good Network Technical Knowledge

**Preferred qualifications**
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)

**Salary** - Industry matching salary and bonuses with options to move up into senior positions

**Job Types**: Full-time, Fresher

**Salary**: ₹6,070.71 - ₹8,317.55 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Brahmapur, Odisha: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9938677355

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