Customer Service Executive

4 days ago


Brahmapur, India Muthoot Fincrop ltd Full time

Key Job Responsibilities
- To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
- Promote and maintain positive relations with all contacts, customers, and potential customers
- Achieve desired level of productivity to meet & contribute towards branch profitability targets.
- Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
- Conduct promotional activities for marketing and drive referral programs for customer acquisition
- Responsible to handle day to day transactions and valuables.
- Maintain all data and records related to daily transactions
- Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes
- Result Orientation
- Customer Service & Retention Focus
- Digital Mindset
- Relationship Building
- Process Knowledge/ Orientation
- Effective Time Management
- Cross Selling / Upselling Skills
- Business Development
- Communication Skills - Proficiency in local language and English

Role Requirements

Educational Qualification - Graduate

Experience - Freshers / 1 year experience in lending / financial services

Pay: From ₹150,710.00 per year

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Brahmapur - 760001, Odisha: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)



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