Customer Success Executive

2 weeks ago

Remote, India SearchBlox Software, Inc. Full time

**About us**

SearchBlox Software, Inc.

SearchBlox simplifies enterprise search for complex organizations. Our intuitive and intelligent tools offer out-of-the-box setup, secure encryption, and alow total cost of ownership. AI-powered solutions optimize each step of the search journey to improve engagement dramatically. SearchBlox is the easy choice for leaders in financial services, healthcare, and government.

Customer Success Excecutives are responsible for providing a high level of service and support to our customers with a focus on relationship building and fostering business partnerships. Responsibilities include providing demos, on-boarding and training, promoting product adoption and support. Our CSMs are self-motivated, well organized, and are creative problem solvers. They have excellent communication skills (verbal and written), and understand the importance of working closely with overall marketing, sales and customer support teams.

We are looking for someone who can demonstrate these attributes along with an energetic, persistent and outcome-focused passion for customer service and business success.

**Responsibilities**:

- Provide demos, support, training, and address technical service needs for new and existing customers
- Create account “stickiness” through customized training sessions, webinars, and utilization of our productivity and integration tools
- Respond to customer in a timely manner and escalate as needed

**Skills and Proficiencies**:

- Effective and professional communication skills (verbal and written)
- Ability to prioritize and manage multiple projects and tasks in a timely manner
- Strong attention to detail
- Possesses excellent product knowledge to enhance customer support.
- Ability to solve problems independently and work well with various team members across different departments
- Configure, maintain and restructure the Zendesk infrastructure for multiple clients to ensure it is constantly optimized for our teams and customers
- Manage and automate the user lifecycle management workflow for all CX tools
- Identify and troubleshoot any CX software performance issues
- Serve as the liaison to Zendesk for technical issues
- Maintain expert-level understanding of all Support Ticketing Process
- Technical Knoweledge with SQL and Java, able to troubleshoot and solve client queries independently.

**Requirements**:

- A proven commitment to providing exceptional customer service and support along with a strong relationship building background and measurable growth in account growth and retention
- Freshers can Apply.
- Bachelor’s degree in Computer Science with Technical Knoweldge OR equivalent work experience (min 4 years) in lieu of degree

**Job Types**: Full-time, Fresher, Permanent

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Work from home

**Education**:

- Secondary(10th Pass) (preferred)

Work Location: Remote

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