Telecalling Officer

4 days ago

Kochi Kerala, India Life Planner Studies & Opportunities (P) Ltd Full time

**Performance Monitoring**: Track individual and team performance, providing feedback and coaching to improve results.
- **Training & Develpment**: Conduct regular training sessions to enhance the skills and knowledge of the telecallin**o**g team.
- **Sales Strategy Implementation**: Develop and implement effective sales strategies to increase customer acquisition and retention.
- **Team Leadership**: Supervise and guide a team of telecallers to achieve sales and performance targets.
- **Lead Generation**: Oversee lead generation processes and ensure high-quality prospects are targeted by the team.
- **Customer Relationship Management**: Build and maintain strong relationships with key customers to drive repeat business.
- **Reporting & Analysis**: Generate regular reports on team performance, sales conversion rates, and customer feedback.
- **Quality Assurance**: Ensure calls adhere to company standards, maintaining professionalism and accuracy in communication.
- **Collaboration**: Coordinate with other departments to align telecalling efforts with broader business goals.
- **Problem Solving**: Address and resolve customer concerns promptly, ensuring satisfaction and positive brand representation.

**Job Types**: Full-time, Fresher

Pay: From ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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