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Telecaller
2 weeks ago
**Job Description: Telecaller - Backend Customer Support**
**Company**: Primeiro Innovative Solutions
**Client**: Vodafone Idea
**Location**: Kochi (Office-Based)
**Work Timing**: 9:30 AM - 6:00 PM (Monday - Saturday)
**Salary**: ₹10,000 - ₹12,000
**Role Overview**:
Primeiro Innovative Solutions is seeking a **Telecaller - Backend Customer Support** professional to handle post-sales customer interactions for Vodafone Idea. The role involves confirming completed sales, collecting customer details, explaining plan benefits, and assisting with payment collection.
**Key Responsibilities**:
- Contact customers to confirm sales and validate details.
- Collect and update customer information accurately.
- Communicate Vodafone Idea plan features and benefits.
- Assist customers with payment collection and follow-ups.
- Maintain detailed records of customer interactions and transactions.
- Ensure a smooth post-sales experience and resolve queries professionally.
**Requirements**:
- Strong communication skills in Malayalam; basic English proficiency preferred.
- Previous experience in customer support or telecalling is an advantage.
- Ability to handle customer interactions with professionalism.
- Basic computer knowledge for data entry and record maintenance.
- Goal-oriented with a customer-centric approach.
**Compensation & Benefits**:
- Fixed salary with opportunities for growth.
- Structured work schedule with defined working hours.
- Opportunity to work in a stable and structured customer support process.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹12,000.00 per month
**Benefits**:
- Cell phone reimbursement
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)
Work Location: In person
