Helpdesk Support Executive

7 days ago

Agra Uttar Pradesh, India Dtroffle Full time

**Responsibilities**
- Assist customers with placing orders, tracking shipments, and processing returns.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives or supervisors.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Meet and exceed customer satisfaction goals and performance metrics. Continuously improve customer service processes and procedures.

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Application Question(s):

- Do you have a laptop ?
- What is your salary expectations?

**Experience**:

- E-commerce: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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