45606-hr Operations-service Desk Voice Support

7 days ago

Bengaluru, India HyreFox Consultants Full time

Description: - To answer all process related queries raised by Customer service Associate and the end user "Manage and Inspire Team Results. - Manage schedule adherence (For Self and Team) (Call boards, CUIC reports and Phone). - Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / Errors. - Perform RCA on service issues / complaints Assist in handling customer calls when calls are in queue.Identify training needs for team and individuals through monitoring, escalations and desk reviews. - Work with Supervisors to develop specific job aides as needs arise. Provide floor Support. - Report results to management. Maintain BE related documents for the team Manage escalation calls. - Aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. - The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. - Also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions Education - Any Graduates Job Responsibilities: - Hands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHR Hands on knowledge in CISCO telephony management Hands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factors Working knowledge of payroll systems (e.g. Oracle, Kronos) - Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook) Knowledge of Applicant Tracking Systems like ATAS/Red Carpet/Taleo/Workday Sound knowledge of US & UK HR Process - Excellent verbal and written communication skills Typing speed - 50 words per minute - In this role you may have limited exposure with clients and/or Accenture management - You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments - You will be an individual contributor as a part of a team, with a focused scope of work - Please note that this role may require you to work in rotational shifts Key focus skills: Experience into International Voice Process - Location: Bangalore - Shifts: US Shifts (Rotational) - Weekends: Rotational week off - Notice Period: 30Days **Other Details**: - **Keywords**: HR Operations / Service Desk Support **Location** Bangalore **Job Title** 45606-HR Operations-Service Desk Voice Support - CL-11 **Experience** 1.5 yrs - 5.0 yrs **CTC** INR 4.00 lacs - 5.40 lacs

  • IT Service Desk Support

    2 weeks ago

    Bengaluru, Karnataka, India GLOINNT Full time

    **Role: IT Service Desk Support** **Location: Bangalore** **Experience: 6 months to 2 years** **Notice Period: Immediate Joiners** **Responsibilities**: - Provide Service Desk Voice Support to end-users for IT-related queries. - Manage IT Service Desk operations, troubleshoot issues, and escalate as required. - Maintain SLAs and deliver exceptional...

  • Service Desk

    7 days ago

    Bengaluru, India 2COMs Full time

    ROLE : SERVICE DESK (Voice Support) - LOCATION : Bangalore - JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through...

  • Service Desk Management, Service Desk Voice Support

    2 weeks ago

    Bengaluru, Chennai, Hyderabad, India Advent Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Service Desk Management, Service Desk Voice SupportGood to have skills : NAMinimum 5 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional...

  • Service Desk Support

    2 days ago

    Bengaluru, Karnataka, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore North** *** Postal Code **560001** *** Country **India** *** - We have openings for Service Desk Support with one of our MNC Client. Please find the details below. Loc: - Bangalore- NP: - Immediate to 30days- Exp: - 2-6years JD: 1. Good Communication...

  • Service Desk

    6 days ago

    Bengaluru, India SKYLARK HR SOLUTIONS Full time

    POSITION: SERVICE DESK EXPERIENCE:2 + INTERVIEW LOCATION: PUNE ( WALK IN ) SALARY UPTO: 6 LPA JOB DESCRIPTION: Service Desk Excellent communication skills - CEFR : B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared Work experience on Service Desk with good knowledge on VPN, O365, remote support, active...

  • Service Desk

    2 weeks ago

    Bengaluru, India Outpace Consulting Services Full time

    We Are Hiring For Service Desk Role With Leading IT Company. (**Immediate Joining to 30 Days**) **Job Location**: Bangalore **Sal**: 2.50 to 6.00 LPA **Language**: Proficient in English (Read + Write + Speak ) **Role purpose**: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls, web, chat and Service...

  • Hiring For Service Desk-Voice

    7 days ago

    Bengaluru, Pune, India Manning Consulting Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Minimum exp-2 Years in Service desk -voice /Technical supportExcellent communicationLocation-Pune / BangNotice- Only ImmediateWork from officeUS ShiftsShare resume on -Contact

  • Service Desk

    2 weeks ago

    Bengaluru, India Outpace Consulting Services Full time

    We Are Hiring For Service Desk Role With Leading IT Company. (**Immediate Joining to 30 Days**) **Job Location**: Bangalore **Sal**: 2.50 to 6.00 LPA **Language**: Proficient in English (Read + Write + Speak ) **Role purpose**: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls, web, chat and Service...

  • Service Desk

    7 days ago

    Bengaluru, Hyderabad, India Thompsons Hr Consulting Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities: -Basic understanding of hardware/software/network problem diagnosis/resolution via telephoneRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff.Administer and provide User account provisioning.Use the Incident Management System to document and manage...

  • Immediate Start: Service Desk Team Lead

    2 weeks ago

    Bengaluru, India Ghrs Training Full time

    Job Description Ghrs Training is looking for an experienced and dynamic Service Desk Team Lead to guide our support team. If you have a strong background in service desk operations, technical troubleshooting, and leading a team in an international voice environment, we encourage you to apply! Key Responsibilities: - Lead and mentor a team of service desk...