Customer Support Executive

2 weeks ago

Matunga Mumbai Maharashtra, India The Designer's Class Full time

ustomer Support Executive

**Location**: Matunga, Mumbai
**Qualification**: Graduate (any stream)
**Experience**: 2-3 years
**Salary**: ₹40,000 - ₹45,000 per month
**Employment Type**: Full-Time
**Gender Preference**: Female

**About the Role**:
**Roles & Responsibilities**:

- Provide accurate information regarding products/services.
- Resolve customer issues within defined timelines and escalate if necessary.
- Maintain detailed records of interactions and feedback.
- Coordinate with internal departments to ensure customer satisfaction.
- Follow up with customers to confirm query resolution.
- Assist in preparing customer service reports and MIS data.

**Key Requirements**:

- Graduate in any stream.
- 2-3 years of experience in customer service or client-facing roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving and follow-up ability.
- Patience, empathy, and customer-first mindset.

Pay: ₹40,000.00 - ₹45,000.00 per month

Application Question(s):
Work Location: In person

**Speak with the employer**
+91 9920501049

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